Quality Process & Governance Manager

InHealth sees more than 3 million patients each year and our Patient Referral Centre (PRC) is focused on providing direct access and support to all our patients. At the Patient Referral Centre (PRC) we own each step of the patient journey. From the first referral to the final report, our fully qualified teams provide the care and support our patients need, every step of the way. The PRC is a vital part of the InHealth team responsible for ensuring our Patient Care Advisors provide the best customer service from initial acceptance of the referral, telephone booking the appointment through to the final report and beyond. As well as world class customer service, patient safety is a key priority.

As a Quality Process & Governance Manager you will work alongside colleagues at our dynamic and fast-paced sites to ensure our Advisors process accurate referrals, book appointments with ease, and ensure all patients receive the highest level of care and support at all times. As an integral part of our Patient Referral Management Team, you will work cross-functionally to improve & maintain our processes and systems to ensure that we consistently deliver world class patient care.

In your role as Quality Process & Governance Manager you will work closely with management team at the PRC and the Clinical Quality team, as well as colleagues across the business. Your skills and expertise will provide a dedicated focus to manage and enhance our processes and controls that are in place to support patient safety and a high-quality, patient-focused, service at all times. By adopting an approach of continuous improvement, you will deliver improvements and efficiencies in line with key KPIs and objectives while never losing sight of patient and customer satisfaction.

You will, support the operational delivery and implementation of InHealth’s governance and risk frameworks, by providing advice, support and guidance to operational teams on all aspects of Healthcare governance including:

Clinical and non-clinical

Risk management

Patient safety

Data protection

Health and Safety

Experience of working within a healthcare or regulated company within a customer focused environment

Enthusiastic about patient safety

Has a good understanding of risk management & clinical governance

Able to demonstrate a clear understanding of the necessary processes, controls & Risk & Governance steps and be able to communicate this effectively with team members

Someone who is process driven and delivery orientated

Be a skilled and accomplished leader with a proven track record of guiding customer-focused teams to achieve success

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

A salary between £35,000 - £40,000 DOE

27 days annual leave (plus bank holidays)

Generous company contribution pension scheme

Private medical insurance options

Life assurance

Fantastic learning and development opportunities

24/7 access to a dedicated well-being hub and an Employee Assistance Programme

Enhanced parental leave

Monthly award programme and online peer-to-peer recognition

Long service recognition, with vouchers and additional annual leave

Refer a friend bonus

Discounts on our healthcare services

Smart tech, Cycle to Work and thousands of discounts and cashback options

Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 4 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.

Share

Facebook

X

LinkedIn

WhatsApp

Email