MDT Programme Administrator

To ensure that every patient who is clinically assessed receives the Right Result

To ensure the smooth pathway of clients who are assessed and referred to a surgical team

Prepare and ensure the timely delivery of all surgical referrals to the appropriate hospital and with all the relevant images. This includes transfer of digital images via Image Exchange Portal (IEP)

Liaise with clients and healthcare professionals to support a smooth pathway for the care of women who have been diagnosed with cancer. This requires communication of information which is of a very sensitive nature

Deal with unexpected and often difficult enquiries of a distressing and sensitive nature either on the phone or in person

Liaise with private health care clients and health care providers e.g. BUPA, Blackberry clinic

Organise MDT folders for daily patient management meetings

Support the requirements of VAE appointments and request invoices as required

Support the multidisciplinary co-ordinator (MDT) in his/her role particularly during planned and unplanned absence

Organise and manage the key meeting schedules within the service and minute take at all relevant meetings

Work to and have full knowledge and understanding of the relevant National Health Service Breast Screening programme (NHSBSP) guidelines and support the service quality management service (QMS) processes/audit schedule

Work on own initiative managing time to ensure Programme Administrator processes are completed within specified timeframes

Prioritise and action any problems associated with clients or Healthcare professionals who require an urgent response either on the telephone or in person. Liaise with the medical and nursing team daily regarding client communication

Enter client results on the NBSS database system and BS Select - requires analysis of screening sheet information

Ensure compliance with all InHealth statutory and mandatory policies

Support colleagues with work priorities especially at times of staff planned or unplanned leave

A team player who is supportive, reliable and trustworthy

Great organisational skills with a proven ability to plan ahead

Someone who can be flexible and adapt to their working environment

A great communicator at all levels, written and verbal

Someone who is approachable, dedicated and hardworking

An individual who is empathetic and cares about people

Ideally have a business administration qualification or equivalent audio typing or secretarial award

Have evidence of Technical competence with databases/IT systems

Be skilled at administration processes and proficient with Microsoft packages

Be experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively

Conduct yourself in a professional manner with both patients and colleagues

Have good listening skills with an ability to present information logically

Be able to demonstrate an appreciation of patient care and confidentiality

Have an understanding of data protection and its importance in the workplace

Have a proven level of accuracy and attention to detail

Be flexible in your working patterns to fulfil clinical requirements and be willing to adjust these at short notice to accommodate unexpected changes

Secretarial work including typing (audio)

Working flexibly in a busy admin office

Working within a customer or patient focused environment

Using Microsoft packages and other IT systems

Working independently and as part of a wider team

Using effective communication skills with customers and the public

Working with multi-skilled colleagues as part of a multi-disciplinary team

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

27 days annual leave (plus bank holidays)

Generous company contribution pension scheme

Private medical insurance options

Life assurance

Hybrid and flexible working opportunities

Fantastic learning and development opportunities

24/7 access to a dedicated well-being hub and an Employee Assistance Programme

Enhanced parental leave

Monthly award programme and online peer-to-peer recognition

Long service recognition, with vouchers and additional annual leave

Refer a friend bonus

Discounts on InHealth’s healthcare services

Smart tech, Cycle to Work and thousands of discounts and cashback options

Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.

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