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InHealth sees more than 3 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our Operations Managers are a vital part of the InHealth team and are responsible for understanding customers’ requirements whilst ensuring the service fulfils our contractual obligations. As a People Manager, you will mentor and develop your team to deliver on our vision to make healthcare better.
InHealth sees more than 3 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our Operations Managers are a vital part of the InHealth team and are responsible for understanding customers’ requirements whilst ensuring the service fulfils our contractual obligations. As a People Manager, you will mentor and develop your team to deliver on our vision to make healthcare better.
Ensuring the service delivers the highest standard of patient care whilst meeting customers’ expectations
Overseeing all day to day activity for the clinical support teams, remaining knowledgeable and up to date on all InHealth’s processes and ensuring a strong understanding of the ‘role of the people manager’ is maintained
Designing and delivering structured induction programmes for all new clinical support team members, including a review of the company’s policies and procedures
Developing immediate team members by providing coaching and mentorship
Maintaining up-to-date training, appraisal and PDP records for the team
Supporting escalated disciplinary and grievance concerns
Understanding the administration tasks and processes in full, being prepared to step in and deputise if required
Compiling reports required by the Operations/Imaging Services Manager or Head of Operations
Participating in and leading audits, delegating tasks to the team as required
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Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure
Skilled in a variety of administrative systems and processes
Has developed organisational and time management skills that enable you to prioritise conflicting demands
Be able to demonstrate an appreciation of patient care and confidentiality
Educated about health & safety, infection control and data protection
Has a professional and cooperative attitude even when under pressure
Is flexible in working patterns to fulfil clinical requirements and be willing to adjust these at short notice to accommodate unexpected changes
A passionate and committed people manager who can motivate, encourage and communicate with colleagues at all levels to promote high results
Working at a similar level of management in a customer or patient focused environment
Being involved in the attraction, recruitment, selection and retention process
Training and developing direct reports to achieve professional development
General office finance procedures such as invoicing and taking payment
Using a wide range of Microsoft packages and other IT systems
Setting departmental objectives, KPIs and plans
We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!
In addition to this, we also offer:
27 days annual leave (plus bank holidays)
Generous company contribution pension scheme
Private medical insurance options
Life assurance
Hybrid and flexible working opportunities
Fantastic learning and development opportunities
24/7 access to a dedicated well-being hub and an Employee Assistance Programme
Enhanced parental leave
Monthly award programme and online peer-to-peer recognition
Long service recognition, with vouchers and additional annual leave
Refer a friend bonus
Discounts on InHealth’s healthcare services
Smart tech, Cycle to Work and thousands of discounts and cashback options
Paid-for professional memberships and more!
Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.
InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 3 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.
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UK-based private healthcare provider delivering diagnostic tests, scans, and treatment services to NHS and private patients.
Visit company websiteJobs and hiring trendsFull-time
Mid
Hybrid
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