Quality Improvement Lead

Clinical Knowledge: A strong understanding of mental health conditions, empirically supported treatment options, and patient progress evaluation.

Knowledge of Cultural Factors: Ability to recognize cultural, linguistic, and socioeconomic differences in client populations and sharing this information with the interprofessional team to ensure accurate communication with diverse clients, families and needs.

Virtual Platforms and Remote Services: Ability to interact through secure virtual platforms. Ability to maintain the integrity, privacy, and security of private and confidential data in a virtual health care setting.

Detail Oriented/Documentation: Proficiency with utilizing Electronic Health Record(s), and other platforms as needed, and attention to ensuring all verbal and written communication is accurate, private, and secure. Ensure accuracy and timeliness in submitting documentation within the electronic health record.

Utilize Scientific Evidence in Practice: Stay up to date on all required and applicable, role, program, and company training.

Adaptability to Technologies: Flexibility in learning new technologies and staying up-to-date on advances in virtual healthcare delivery.

Self Assessment and Reflection: Ability to think critically and adjust processes in real-time when needed, consulting with the interprofessional team if modifications are required based on client needs.

Collaboration and Interprofessional Communication: Strong ability to work collaboratively with supervisors, team leads, and other clinical staff, contributing to the development and execution of communication, services, and plans. Ability to effectively coordinate with interprofessional teams to communicate updates and adapt communication as needed.

Awareness of System: Understands systems policies, protocols, and processes, and demonstrates compliance, as evidenced by ability to verbalize, or explain policies, protocols, and processes and knowledge how systems support access and care.

Promoting Safety and Quality: Works effectively within a team to enhance patient safety and improve the quality of care, including identifying and support opportunities to improve care across different programs.

Ethical and Confidential Practice: Adherence to legal and ethical standards in health care delivery, maintaining patient confidentiality, and ensuring HIPAA-compliant documentation and communication.

Time Management, Organization, and Responsivity: Ability to balance multiple tasks, including managing schedules, and collaborating with the quality team, while maintaining accurate records and staying organized. Ability to manage a task list, and set priorities effectively. Demonstrated ability to manage time effectively while ensuring timely communication and follow-up within and outside the clinical team, the client/family, and their community ensuring continuity of care.

Master’s or doctoral degree from a behavioral health clinical track (e.g., LCSW, LMHC, LPC, MSW, LMFT, LPC, Ph.D, Psy.D.)

Current unrestricted license to practice within the United States

3+ years in behavioral health, quality improvement, or compliance, with experience in chart audits, incident review, and regulatory surveys.

Strong understanding of Behavioral Health clinical workflows and documentation requirements, coupled with a high attention to detail and regulatory compliance.

Knowledge of performance improvement methodologies (PDSA, Lean, Six Sigma).

Data analysis and interpretation skills.

Ability to collaborate with multidisciplinary teams and influence practice change.