Maintain a visible, active presence on the factory floor across all production departments and shifts — acting as the first point of contact for quality concerns raised by operators, team leaders, and supervisors.
Monitor in-process quality, ensuring compliance with specifications, process controls, and safety requirements — championing a quality-first culture at every level of the shop floor.
Focus effort on recognising Right First Time (RFT%) and continually improving it by identifying and removing points of weakness.
Lead rapid response to abnormality incidents, non-conformances, and customer complaints — driving 8D Root Cause Analysis (RCA) for all significant quality events from containment to verified closure.
Manage Corrective and Preventive Actions (CAPA), ensuring effective implementation and sustainability verification.
Organise and facilitate controlled, rapid change management activities, maintaining full traceability and compliance.
Author, maintain, and improve manufacturing procedures, work instructions, inspection plans, and quality standards under the guidance of the Quality Manager.
Conduct internal audits of processes, product, and systems — identifying gaps and driving improvements — and support external audits, customer visits, and regulatory inspections as required.
Maintain accurate quality records, non-conformance logs, and KPI data, ensuring all quality documentation is current, accessible, and understood in a developed and optimised QMS.
Support new product introductions and process changes with robust quality planning and sign-off (APQP).
Support training of QC inspectors and members of the wider team across all shifts.
Stand in as the primary site quality contact when the Quality Manager is unavailable, providing leadership and decision-making on quality matters with the support of senior staff.
Skills, Knowledge & Expertise
An A-player mindset — high standards, extreme ownership and the drive to do things properly, the first time.
Proven experience in a manufacturing quality role with a strong shop floor bias.
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Demonstrated expertise in 8D Root Cause Analysis and structured problem-solving methodologies.
Hands-on experience designing and implementing CAPAs, with measurable verification of effectiveness.
Experience authoring manufacturing procedures, work instructions, inspection plans, and quality standards.
Solid grounding in both Quality Control (QC) and Quality Assurance (QA) disciplines.
Track record of organising rapid, controlled changes in a compliant manufacturing environment.
Experience managing quality abnormalities — from detection through containment to resolution.
Ability to operate confidently as the senior quality contact on site when required.
Strong communicator, able to influence and engage at all levels from shop floor to senior management.
Compliance and safety mindset — non-negotiable in everything you do.
Experience in safety-critical product manufacture, where product failure has real-world consequences.
Background in construction materials, building industry products, or the processing of natural materials in a manufacturing setting.
Familiarity with relevant industry standards, certifications, and regulatory frameworks applicable to safety-critical or construction-related products.
Experience supporting external audits, customer quality visits, or third-party inspections.
Knowledge of lean manufacturing principles and their application to quality improvement.