Quality Employment Coach

Assist with program planning, implementation, and continuous improvement initiatives to enhance service delivery and outcomes.

Conducts training needs analysis to inform performance objectives, instructional strategies, and project scope.

Designs/develops instructionally sound learning solutions that provide effective and engaging experiences, which may include one-on-one coaching, group activities, workshops, and/or comprehensive development programs.

Provides consulting on career and talent development projects across the organization, including requests to develop/deploy new training activities, sustain ongoing programs, and enhancement requests, highlighting industry best practices and the organization’s standards.

Consults on development opportunities training programs.

Performs detailed audience analysis and facilitates in-person and virtual workshops.

Manages project communication and event promotion to ensure learner engagement, enrollment, and satisfaction.

Maintain accurate participant records, databases, and required documentation in compliance with program, funder, and organizational standards.

Prepare reports and analyze data to provide insights and recommendations aimed at improving program effectiveness and impact.

Identifies, evaluates, and implements opportunities to engage and educate learners on talent development programs and system features/functionality/procedures.

Sustain and continuously improve learner centric processes and procedures, including the design and deployment of Learning Management System (LMS) solutions and other learning technologies.

Bachelor’s degree or equivalent combination of education and relevant professional experience. 5+ years of experience in career coaching, workforce development counseling, or a related field; experience supporting adults age 50+ preferred. Strong coaching, facilitation, communication, and relationship-building skills, with the ability to motivate and engage diverse populations. Demonstrated experience delivering career development workshops, group training, and workforce readiness programs. Deep knowledge of career development practices, workforce systems, labor market trends, and a commitment to continuous learning. Proficiency with Microsoft Office, virtual collaboration platforms, CRM systems, and career-related technologies such as Zoom, Salesforce, SumTotal, and job search tools. Organizational, time management, problem-solving, and decision-making skills, with the ability to manage multiple priorities independently while maintaining confidentiality and exercising sound judgment. Career coaching certification (e.g., ICF, GCDF) or the ability to obtain certification within one year, along with the ability to use data to drive decisions, improve outcomes, and appropriately escalate complex situations when needed. AARP will not sponsor an employment visa for this position at this time. Additional Requirements Regular and reliable job attendance Effective verbal and written communication skills Exhibit respect and understanding of others to maintain professional relationships Independent judgement in evaluation options to make sound decisions In office/open office environment with the ability to work effectively surrounded by moderate noise Hybrid Work Environment AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories. Compensation and Benefits AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement. Equal Employment Opportunity AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.