Quality & Compliance Executive at Content Guru — Bracknell, GBR | Base Career

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Quality & Compliance Executive

Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution.

We’re looking for a highly organised and proactive Quality & Compliance Executive to join our team.

If you have a strong eye for detail, enjoy coordinating processes across multiple teams, and are passionate about maintaining high standards of compliance and continuous improvement, we’d love to hear from you.

What we are looking for…

We’re seeking a motivated and collaborative professional to support the Group’s quality, environmental, security, and privacy certifications, alongside wider regulatory compliance requirements.

You’ll play a key role in ensuring the business remains audit-ready at all times, supporting internal processes and helping maintain the standards that underpin our world-class services.

The successful candidate will be confident working across departments, coordinating compliance activities, maintaining documentation, and supporting colleagues with training and awareness initiatives.

Location…

This role is based in our head office in Bracknell, UK.

Key Responsibilities

of the role…

Compliance & Process Management

Establish and maintain the Group Compliance and Regulatory Calendar
Coordinate compliance activities and ensure departments are aware of key requirements and deadlines
Support the development, agreement, and documentation of company processes and procedures

Coordinate training and awareness activities relating to quality, security, environmental, and privacy standards
Work closely with the People team to ensure colleagues receive appropriate compliance-related training and updates

About you…

Bachelor’s degree or equivalent professional experience
Strong experience in a coordination or administration role
Experience supporting or managing ISO certifications or similar and/or compliance frameworks
Excellent organisational skills with the ability to manage competing priorities and deadlines
Strong communication and interpersonal skills
A proactive and detail-oriented approach to problem solving
Good negotiation and influencing skills
Strong Microsoft Office skills
Experience in internal auditing, continuous improvement initiatives, or delivering training is desirable
Experience within IT, telecoms, or technology environments is advantageous

About the Company…

Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe.

With offices in the UK, Germany, Japan, Greece, Australia, the Netherlands, Portugal, and the US our award-winning cloud technology powers mission-critical services for some of the world’s biggest organisations.

Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more.

We exist to make engagement easy – over any channel, anytime, anywhere.

We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic.

We are committed to creating an inclusive workplace where individuals can thrive and grow.

Quality & Compliance Executive

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