Quality Assurance Manager

Monitor organizational compliance with Ontario Regulation 299/10 (Quality Assurance Measures) and related legislation including SIPDDA and PHIPA

Coordinate internal audit cycles; develop audit schedules, conduct file and documentation reviews, track findings, and monitor corrective action completion

Policy Governance and Lifecycle Management Maintain the organizational policy tracker; ensuring all active policies are logged, review cycles are assigned, owners are identified, and upcoming reviews are flagged in advance Coordinate the annual policy review cycle in collaboration with the Director and relevant portfolio leads; supporting the review, revision, and creation of policies as needed

Maintain the organizational policy tracker; ensuring all active policies are logged, review cycles are assigned, owners are identified, and upcoming reviews are flagged in advance

Coordinate the annual policy review cycle in collaboration with the Director and relevant portfolio leads; supporting the review, revision, and creation of policies as needed

Corrective Action Tracking Maintain the QAM corrective action stream; tracking findings from internal audits, external inspections, and compliance reviews through to resolution Monitor corrective action timelines and completion rates; escalate overdue actions to the Director

Maintain the QAM corrective action stream; tracking findings from internal audits, external inspections, and compliance reviews through to resolution

Monitor corrective action timelines and completion rates; escalate overdue actions to the Director

Serious Occurence Reporting Develop and maintain Rygiel’s SOR tracking system and incident monitoring dashboard; ensuring all reportable occurrences are documented accurately and within required timelines, and that aggregated risk data is visible to leadership at all times

Develop and maintain Rygiel’s SOR tracking system and incident monitoring dashboard; ensuring all reportable occurrences are documented accurately and within required timelines, and that aggregated risk data is visible to leadership at all times

Learning Management System - Ownership, Maintenance and Compliance Maintain full ownership of the LMS as a compliance and tracking tool, adding new staff, assigning users to the correct programs and supervisors, and ensuring the system accurately reflects current organizational structure

Maintain full ownership of the LMS as a compliance and tracking tool, adding new staff, assigning users to the correct programs and supervisors, and ensuring the system accurately reflects current organizational structure

Complacency Prevention Monitor the compliance record for all complacency prevention activities; including High-Risk Safeguard Audit completion rates, Safety Blitz outcomes, and Safeguard Competency Checklist completion; ensuring the organizational compliance dashboard accurately reflects current status and flagging gaps to the Director Track Safeguard Competency Checklist completion across all 24-hour residential programs; flag incomplete or overdue annual refresher training to the Director and relevant program managers

Monitor the compliance record for all complacency prevention activities; including High-Risk Safeguard Audit completion rates, Safety Blitz outcomes, and Safeguard Competency Checklist completion; ensuring the organizational compliance dashboard accurately reflects current status and flagging gaps to the Director

Track Safeguard Competency Checklist completion across all 24-hour residential programs; flag incomplete or overdue annual refresher training to the Director and relevant program managers

Continuous Improvement and Quality Culture Model and reinforce a culture of continuous improvement; positioning quality activities not as surveillance but as a shared organizational commitment to the people supported

Model and reinforce a culture of continuous improvement; positioning quality activities not as surveillance but as a shared organizational commitment to the people supported

Cross-Departmental Engagement Build collaborative, trust-based working relationships with program supervisors, managers, and departmental leads across the organization Collaborate with the Health and Safety Coordinator on cross-portfolio quality and compliance initiatives; providing QAM context and documentation standards guidance where the H&S portfolio intersects with regulatory compliance obligations, and supporting the development of new audit tools or inspection frameworks as needed

Build collaborative, trust-based working relationships with program supervisors, managers, and departmental leads across the organization

Collaborate with the Health and Safety Coordinator on cross-portfolio quality and compliance initiatives; providing QAM context and documentation standards guidance where the H&S portfolio intersects with regulatory compliance obligations, and supporting the development of new audit tools or inspection frameworks as needed