Quality Assurance Administrator

SMS Equipment is looking for a Quality Assurance Administrator to support the organization’s quality management system by maintaining quality records, coordinating audits, tracking corrective actions, managing documentation, and assisting with continuous improvement initiatives.

Reporting to the Engineering & Technical Services Manager, this role plays an important part in ensuring compliance with company standards, customer requirements, and industry regulations while supporting quality processes across the Reman business unit.

• Maintain and manage Quality Management System (QMS) documentation, records, service quality documentation, calibration records, audit documentation, service manuals, inspections, and quality records.
• Ensure quality documentation and records are accurate, complete, and maintained in accordance with established requirements.
• Prepare quality reports related to non-conforming parts and support quarterly quality reviews.
• Review and process internal non-conformance reports, ensuring root cause analysis and corrective actions are properly documented and implemented.
• Collaborate with OEMs and vendors to investigate quality concerns and support corrective action initiatives.
• Participate in internal quality audits in accordance with ISO 9001:2015 standards and specifications.
• Support external and third-party quality audits and help coordinate audit requirements.
• Contribute to continuous improvement efforts that enhance quality processes and compliance.
• Perform other related duties as required.
• Excellent attention to detail and accuracy.
• Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Experience with ERP, quality management, or document control software is considered an asset.
• Ability to analyze and summarize data.
• Strong written and verbal communication skills.
• Ability to manage competing priorities and meet deadlines.
• Intermediate Excel skills are considered an asset.
• Mechanical experience is considered an asset.

This position is classified as an Individual Contributor role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise).