موظف ضمان جودة (Quality Assurance) – شركة عقارية في أبوظبي
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Key skills for this role
About the Role
A leading real estate company in Abu Dhabi seeks a Quality Assurance Officer to monitor and evaluate employee communication with clients, ensuring compliance with company standards in lead management and customer service.
Key Skills for This Role
Responsibilities
- Monitor and evaluate employee communication with clients (calls, messages, CRM)
- Ensure proper lead management according to company policies
- Monitor follow up processes and ensure timely execution
- Identify errors or service quality issues and report to management
- Provide recommendations to improve sales and customer service team performance
- Ensure data accuracy and updates within the CRM system
Requirements
- Previous experience in quality assurance or customer service, preferably in real estate
- High analytical skills and attention to detail
- Ability to use CRM systems
- Strong communication and organizational skills
- Preference for proficiency in English in addition to Arabic
Full Job Posting
Job Overview
- A leading real estate company in Abu Dhabi is seeking a Quality Assurance (QA) officer to join the team.
- Responsible for monitoring and evaluating employee communication with clients and ensuring compliance with company standards in lead management and customer service.
- Aims to improve performance quality and ensure a professional customer experience through careful monitoring and continuous evaluation.
Tasks and Responsibilities
- Monitor and evaluate employee communication with clients (calls, messages, CRM).
- Ensure proper lead management according to company real estate policies.
- Monitor follow up processes and ensure timely execution.
- Identify errors or service quality issues and raise reports to management.
- Provide recommendations to improve sales and customer service team performance.
- Ensure data accuracy and updates within the CRM system.
Requirements
- Previous experience in quality assurance or customer service, preferably in the real estate sector.
- High analytical skills and attention to detail.
- Ability to use CRM systems.
- Strong communication and organizational skills.
- Ability to work in a fast paced real estate environment.
- Preference for proficiency in English in addition to Arabic.
Pay
- AED 2,000 AED 3,500 per month
Work Location
- In person
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