Quality Analyst (Arabic Speaker Required)
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Key skills for this role
About the Role
JOVERA GROUP is seeking a detail-oriented Quality Analyst to monitor and evaluate sales team performance, ensuring high customer service standards and policy compliance. The role requires fluency in Arabic and English, previous QA experience, and strong analytical skills.
Key Skills for This Role
Responsibilities
- Monitor and evaluate calls and customer interactions
- Provide feedback and coaching recommendations to improve performance
- Prepare quality reports and identify areas for improvement
- Ensure adherence to company processes and quality standards
- Work closely with team leaders and management to enhance team performance
Requirements
- Fluent in Arabic and English (spoken and written)
- Previous experience in Quality Assurance/Quality Analysis, preferably in real estate or a call center
- Strong analytical and communication skills
- Proficiency in Microsoft Office applications
- At least 1 year of experience as a Quality Analyst
Full Job Posting
Job Description
- We are looking for a detail oriented Quality Analyst to monitor and evaluate the performance of our sales team, ensuring high standards of customer service and compliance with company policies.
Responsibilities
- Monitor and evaluate calls and customer interactions.
- Provide feedback and coaching recommendations to improve performance.
- Prepare quality reports and identify areas for improvement.
- Ensure adherence to company processes and quality standards.
- Work closely with team leaders and management to enhance team performance.
Requirements
- Fluent in Arabic and English (spoken and written).
- Previous experience in Quality Assurance/Quality Analysis, preferably in real estate or a call center.
- Strong analytical and communication skills.
- Proficiency in Microsoft Office applications.
Pay
- From AED 3,000.00 per month
Experience
- Quality Analyst: 1 year (Required)
Work Location
- In person
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