QSC Q-Sys Operations Remote Support Engineer - APAC

WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.

Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

• Own the implementation and support of AV technologies for deployment projects globally.
• Work closely with architects, engineers, and AV integrators to design, automate, and deploy solutions that align with company standards.
• Develop and manage scripts, tools, and automation pipelines for provisioning and managing AV systems.
• Analyze, test, install, document, and support audio/video over IP solutions in a global, converged network environment.
• Create and maintain Standard Operating Procedures (SOPs) to support AV operations and upgrades in production.
• Produce scopes of work, documentation (including AV schematics), and vendor communications for new AV installations or retrofits.
• Identify and recommend new technologies or automation strategies to improve scalability and efficiency.
• Maintain detailed documentation of deployed AV configurations, including change history and versioning.
• Lead or assist in root cause analysis and long-term resolution of AV issues; mentor junior engineers in troubleshooting and automation techniques.
• Develop and manage project timelines, resource estimates, and product refresh schedules.
• Serve as Tier 3 support for complex AV issues and escalations in production environments.
• Travel up to 20% for deployments, testing, and operational support.

• Bachelor’s degree in IT, Engineering, or equivalent experience.
• QSC Q-SYS certification, strong remote support experience