Logistics Coordinator

WHAT YOU WILL DO:

• As a Logistics Coordinator, you will play a critical role in supporting global logistics and fulfillment operations by coordinating shipments, managing exceptions, analyzing operational performance, and driving continuous improvement initiatives. You will serve as a key liaison between internal stakeholders, customers, carriers, freight forwarders, and third-party logistics providers (3PLs) to ensure the efficient movement of products across a complex global supply chain network.
• This is a full-time, onsite position at the assigned facility during standard business hours.
• KEY RESPONSIBILITIES:
• Logistics & Fulfillment Execution
• Execute daily logistics transactions, including standard parcel, air freight, ocean freight, and white-glove shipments.
• Coordinate shipment bookings with carriers, freight forwarders, and logistics service providers.
• Obtain and validate required trade compliance, customs, and dangerous goods (DG) documentation.
• Provide shipping instructions to internal stakeholders and external logistics partners.
• Monitor end-to-end shipment activity and ensure timely execution against established service levels.
• Proactively identify, investigate, and resolve shipment exceptions, including delays, customs holds, delivery failures, and claims.
• Respond to customer inquiries by providing shipment status updates and logistics process guidance.
• Manage inbound and outbound logistics activities while maintaining accurate shipment records.
• Cross-Functional Collaboration & Vendor Management
• Serve as a primary point of contact between logistics operations and internal customers, project teams, procurement, manufacturing, and other cross-functional stakeholders.
• Coordinate daily activities with third-party logistics providers (3PLs), freight forwarders, carriers, and vendors.
• Support supplier and vendor onboarding activities, including process implementation and operational readiness.
• Monitor logistics partner performance against agreed service levels and contractual obligations.
• Escalate service issues and work collaboratively with vendors to drive corrective actions and continuous improvement.