QNB3861- Senior Associate - Corporate Customer Service (Qatarization)
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Key skills for this role
Role Overview
Provide efficient, friendly, and quality service to customers.
Answer queries, provide information, and guide customers through banking procedures.
Market the Group’s products and services and encourage customers to increase their business with the Group.
Key Skills for This Role
Full Job Posting
Job Purpose
Provide efficient, friendly, and quality service to customers.
Answer queries, provide information, and guide customers through banking procedures.
Market the Group’s products and services and encourage customers to increase their business with the Group.
Financial and Customer Responsibilities
- Market products to increase sales volume, profitability, and achievement of targets.
- Monitor branch customer service KPIs and implement customer service best practices.
- Promote cost consciousness, efficiency, and productivity.
- Resolve customer queries within specified turnaround times.
- Cross-sell products and support customer retention and profitability.
- Build effective relationships with customers and related departments.
- Provide accurate information to auditors, Compliance, Financial Control, and Risk.
Operational Responsibilities
- Act as the first point of contact for customers and explain products and services.
- Perform account opening, customer data maintenance, and certificate issuance tasks.
- Assist customers with account, ATM, credit card, checkbook, and standing order applications.
- Coordinate with tellers and branch operations staff to support smooth service delivery.
- Prepare CB MIS reports for relationship managers and relevant managers.
- Update customer information to keep system records current.
- Assume teller or branch operations responsibilities during peak periods when necessary.
- Monitor branch service standards and improve service delivery.
- Ensure compliance with internal service quality and audit requirements.
Education and Experience
- Bachelor’s degree, preferably in Marketing, Banking, Finance, Accounting, Economics, Business Administration, Information Technology, or a related field.
- Working knowledge of branch customer service is required.
- The source states no years of experience requirement.
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