QA Tester/ Solution delivery Expert

You are part of a team responsible for experimenting with cutting-edge technologies, delivering solutions by testing and learning and developing strong partnerships to enable growth through innovation and agile methodologies.

You will conduct innovative pilot projects to drive disruptive ideas across the organization, using the learnings from these projects to inform decisions on whether to incorporate them as a portfolio project or to introduce them as a new proof of concept. Working with other Mondelēz teams, you will get to experiment with cutting-edge technologies to build a strong pipeline of ideas to pursue. In addition, you will get to bring the outside in by building relationships with start-ups and building your knowledge of actual proof-of-concept cases and lead end-to-end product management activities after the proof of concept has been successfully adopted.

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

Project management including knowledge of Agile

Technical expertise and a passion for innovation

Technical and business acumen to evaluate opportunities with internal and external partners

Understanding a variety of disruptive technology products and services

Machine learning/artificial intelligence programming languages

The start-up landscape

Familiarity with the fast-moving consumer goods or related sector

Driving for results and Analytical skills

The individual in this role will be the process and system expert in Customer Care and Order to Cash, with a focus on AI-powered solutions. Responsible for leading end-to-end project delivery — from scope definition through build, delivery, and deployment — of intelligent Customer Care capabilities including Agentic AI, intelligent insights, automated case management, and human-in-the-loop workflows that improve service quality and reduce manual effort across OTC.

- The SDE is accountable for ensuring all project activities in their area are on track, within cost, ensuring the benefits are realized - SDE will drive applying and leveraging existing processes and systems, while identifying opportunities to introduce AI-driven automation - Acquire a maintain a global view of business set up and practices to draft fit for purpose test plans across various changes - Level 5 expertise in OTC and Customer Care process design and implementation at application level (Functional design template owner) - Lead the design and delivery of Agentic AI capabilities plus product specific products (SAP; analytics BI/ Databricks)— including intelligent query intake, intent-based routing, case coordination, and automated resolution - Partners with MDS community and business stakeholders to understand Customer Care requirements and translate those into technical requirements, AI solution designs, and implementation plans - An Application Functional role in a project team to execute and support full project lifecycle including blueprint, build, testing, implementation, user training and post go-live support — with particular focus on AI model validation and confidence tuning - Define and implement Human-in-the-Loop (HITL) frameworks for AI-assisted response generation and case resolution oversight - Accountable for adherence to Toll Gate Methodology and all appropriate Global release processes - Responsible to implement new AI-powered solutions as per the architecture designed by the GSO, enterprise architects and solution architects, ensuring that new solutions are cost optimized and easy to maintain - Support non-discretionary projects leveraging an external partner strategy (including AI/cloud vendors) - Provides project planning and estimates to develop, implement and roll out pilot and commercialized AI and Customer Care solutions in OTC - Ensure adoption of globally harmonized processes, ways of working, and strategic AI solutions within the Customer Care and OTC space

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.