Public Relations Officer
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Key skills for this role
About the Role
Manage public complaints and inquiries, ensuring timely resolution and clear communication while supporting engagement and maintaining stakeholder trust.
Key Skills for This Role
Responsibilities
- Receive, log, and track public complaints and inquiries related to the project
- Coordinate with internal project teams to investigate issues and obtain information for resolution
- Prepare responses and communicate outcomes to complainants professionally and timely
- Maintain an organized database of complaints, inquiries, and resolutions for reporting and audit
- Prepare periodic reports on complaint trends, response times, and resolution effectiveness
- Support public engagement activities and community meetings as required
- Liaise with client representatives and relevant authorities on public complaints and communications
- Identify recurring issues and provide feedback for process improvements
Requirements
- Experience in public relations or complaint management
- Strong communication and interpersonal skills
- Ability to coordinate with internal teams and external stakeholders
- Proficiency in maintaining organized databases and preparing reports
Full Job Posting
Job Overview
- Parsons is looking for a Public Relations Officer (PRO) to join the team in Qatar.
- The role involves managing public complaints and inquiries, ensuring timely resolution and positive stakeholder experience.
- Acts as a key interface between the project team and the public.
What You'll Be Doing
- Receiving, logging, and tracking public complaints and inquiries related to the project.
- Coordinating with internal project teams to investigate issues and obtain relevant information for resolution.
- Preparing responses and communicating outcomes to complainants in a professional and timely manner.
- Ensuring all interactions and resolutions align with project policies, client requirements, and local regulations.
- Maintaining an organized database of complaints, inquiries, and resolutions for reporting and audit purposes.
- Preparing periodic reports on complaint trends, response times, and resolution effectiveness for management review.
- Supporting public engagement activities and community meetings related to the project, as required.
- Liaising with client representatives and relevant authorities on matters related to public complaints and communications.
- Identifying recurring issues and providing feedback on project management on potential improvements to services or processes.
- Performing other duties and responsibilities as needed and managing priorities with minimal guidance.
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