Public Relations Officer
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Parsons Corporation is seeking a Public Relations Officer (PRO) in Qatar to manage public complaints and inquiries related to projects, ensuring timely resolution and positive stakeholder experience.
Key Skills for This Role
Responsibilities
- Receive, log, and track public complaints and inquiries related to the project
- Coordinate with internal project teams to investigate issues and obtain relevant information for resolution
- Prepare responses and communicate outcomes to complainants in a professional and timely manner
- Ensure all interactions and resolutions align with project policies, client requirements, and local regulations
- Maintain an organized database of complaints, inquiries, and resolutions for reporting and audit purposes
- Prepare periodic reports on complaint trends, response times, and resolution effectiveness for management review
- Support public engagement activities and community meetings related to the project
- Liaise with client representatives and relevant authorities on matters related to public complaints and communications
- Identify recurring issues and provide feedback to project management on potential improvements
Requirements
- Bachelor's Degree in Business Administration, Public Relations, Communications, or a related field
- Minimum 5 years of experience in public relations, customer service, community relations, or a similar role
- Strong oral and written communication skills in Arabic and English
- Deep understanding of local culture, norms, and stakeholder expectations in Qatar
- Ability to manage sensitive issues and handle complaints with tact, diplomacy, and professionalism
- Strong organizational skills and ability to manage multiple cases and maintain accurate records
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
Full Job Posting
Job Description
- Parsons is looking for a Public Relations Officer (PRO) to join our team in Qatar. In this role, you will manage and respond to public complaints and inquiries related to the project, ensuring timely resolution, clear communication, and positive stakeholder experience.
What You’ll Be Doing
- Receiving, logging, and tracking public complaints and inquiries related to the project.
- Coordinating with internal project teams to investigate issues and obtain relevant information for resolution.
- Preparing responses and communicating outcomes to complainants in a professional and timely manner.
- Ensuring all interactions and resolutions align with project policies, client requirements, and local regulations.
- Maintaining an organized database of complaints, inquiries, and resolutions for reporting and audit purposes.
- Preparing periodic reports on complaint trends, response times, and resolution effectiveness for management review.
- Supporting public engagement activities and community meetings related to the project, as required.
- Liaising with client representatives and relevant authorities on matters related to public complaints and communications.
- Identifying recurring issues and providing feedback on project management on potential improvements to services or processes.
- Performing other duties and responsibilities as needed and managing priorities with minimal guidance.
What Required Skills You’ll Bring
- This role is designated for national hire in Qatar.
- Bachelor’s Degree in Business Administration, Public Relations, Communications, or a related field.
- Minimum 5 years of experience in public relations, customer service, community relations, or a similar role.
- Strong oral and written communication skills in Arabic and English.
- Deep understanding of local culture, norms, and stakeholder expectations in Qatar.
- Ability to manage sensitive issues and handle complaints with tact, diplomacy, and professionalism.
- Strong organizational skills, with the ability to manage multiple cases and maintain accurate records.
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
What Desired Skills You’ll Bring
- Experience working on large scale infrastructure or public sector projects in Qatar.
- Experience engaging with communities, government entities, or public stakeholders on project related issues.
- Strong interpersonal skills and the ability to build trust and rapport with members of the public and project stakeholders.
- Ability to analyze complaint data and contribute to continuous improvement initiatives.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Parsons Corporation
Site Engineer (Saudi National)
Riyadh, KSA
Parsons seeks a Site Engineer to supervise construction activities, conduct inspections, and ensure compliance with drawings and specifications. The role requires a Bachelor's in Civil Engineering and 4+ years of constru
Construction Director - PMO
Riyadh, KSA
Parsons is seeking a Construction Director to serve as a senior PMO leader responsible for program-wide construction integration, assurance, governance, and performance management across multiple zones and work packages.
Underground Structures Expert
Abu Dhabi, UAE
Parsons seeks an Underground Structures Expert for a major rail project in UAE. The role involves leading design review and construction oversight for tunnels, cut-and-cover sections, shafts, and underground boxes. Candi
Risk Manager
Riyadh, KSA
Parsons is seeking a Risk Manager to lead the development and implementation of risk management frameworks for major infrastructure projects, including airport airfield development. The role involves facilitating risk wo
BIM Coordinator - Landscape
Dubai, UAE
Parsons Corporation is looking for a BIM Coordinator – Landscape to support landscape design teams by coordinating BIM processes and ensuring project deliverables align with client requirements and industry standards in
Document Controller
Dubai, UAE
Parsons Corporation is looking for a Document Controller to join their team in Dubai. The role involves establishing and maintaining filing systems, processing contractor submittals and RFIs, and providing administrative
Quantity Surveyor
Dubai, UAE
Parsons Corporation seeks a Quantity Surveyor to perform estimating activities for large infrastructure projects in Dubai. The role involves post-contract QS functions including interim payments, variations, claims, and
Structural Inspector
Dubai, UAE
Parsons seeks a Structural Inspector to supervise and inspect structural works for infrastructure projects in Dubai. The role requires a diploma or bachelor's in civil engineering and 8+ years of experience with structur
Site Engineer (Saudi National)
Riyadh, KSA
Construction Director - PMO
Riyadh, KSA
Underground Structures Expert
Abu Dhabi, UAE
Risk Manager
Riyadh, KSA
BIM Coordinator - Landscape
Dubai, UAE
Document Controller
Dubai, UAE
Quantity Surveyor
Dubai, UAE
Structural Inspector
Dubai, UAE