PSOC Manager

170+ Years Strong.

Industry Leader.

Global Impact.

At Pinkerton, the mission is to protect our clients.

To do this, we provide enterprise risk management services and programs specifically designed for each client.

Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions.

Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The PSOC Manager is a senior leadership role accountable for the comprehensive management and operational success of both the Physical Security Operations Center (PSOC) and the ASOC.

This individual drives the maturity of the security operations, fosters value creation, and ensures that all reporting teams operate cohesively to maintain continuity, resilience, and efficiency of all physical security monitoring and response activities.

The PSOC Manager is the cornerstone of the organization's physical security function, ensuring integrity, effectiveness, and adaptability in protecting the company’s assets and interests.

This role demands strategic vision, exemplary management skills, and a proactive approach to security operations to anticipate and manage potential threats dynamically.

Drawing from best practices in global operations, this position oversees 24/7/365 monitoring, incident response, and risk management.

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Oversee PSOC and ASOC operations, ensuring seamless operations across shifts including alarm/event monitoring, travel security, access control, and incident coordination.
• Lead and mentor teams, providing training, career development, and performance guidance within a culture of continuous professional development.
• Develop and execute strategies aimed at maturing the organization's capabilities in physical security management, technological integration, and process refinement.
• Develop, implement, and update Standard Operating Procedures (SOPs) for effective incident response and crisis management.
• Act as primary contact during incidents, coordinating response efforts with stakeholders and conducting risk assessments.