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Join the RAC as a Proposition Manager and help shape the products, services and experiences that drive growth across our Consumer Roadside business.
Working within our Acquisition & Proposition team, you'll take ownership of proposition performance, using customer insight, commercial data and market intelligence to identify opportunities, shape solutions and deliver meaningful improvements for both our customers and the business. This is a highly visible role sitting at the centre of proposition development. Working closely with Insight teams, stakeholders and delivery functions, you'll turn opportunities into action, creating clear plans, business cases and proposition briefs that bring ideas to life and deliver measurable results. We're looking for someone who combines commercial awareness with a delivery-focused mindset. You'll enjoy taking ownership, influencing stakeholders and driving activity through to completion in a fast-paced environment where priorities evolve and results matter.
Join the RAC as a Proposition Manager and help shape the products, services and experiences that drive growth across our Consumer Roadside business.
Working within our Acquisition & Proposition team, you'll take ownership of proposition performance, using customer insight, commercial data and market intelligence to identify opportunities, shape solutions and deliver meaningful improvements for both our customers and the business. This is a highly visible role sitting at the centre of proposition development. Working closely with Insight teams, stakeholders and delivery functions, you'll turn opportunities into action, creating clear plans, business cases and proposition briefs that bring ideas to life and deliver measurable results. We're looking for someone who combines commercial awareness with a delivery-focused mindset. You'll enjoy taking ownership, influencing stakeholders and driving activity through to completion in a fast-paced environment where priorities evolve and results matter.
Own and optimise RAC's acquisition propositions to improve conversion, customer attachment and overall customer value
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Use customer insight, behavioural data, market intelligence and competitor activity to identify opportunities for growth and improvement
Translate insight and opportunities into compelling proposition improvements that deliver commercial and customer outcomes
Build robust business cases, forecasts and recommendations to support investment and delivery decisions
Develop clear proposition briefs that enable Digital, Marketing and Sales teams to execute effectively
Prioritise proposition activity based on customer needs, commercial performance and strategic objectives
Lead cross-functional initiatives from concept through to implementation and performance measurement
Influence stakeholders across multiple business functions to secure alignment, momentum and delivery
Monitor proposition performance and continually identify opportunities to enhance customer experience and commercial outcomes
Support quarterly proposition roadmaps and go-to-market activity across the Consumer Roadside business
Experience developing, improving or optimising customer propositions, products or services
Strong commercial awareness and an ability to use data, trends and performance metrics to inform decisions
Experience building business cases, recommendations and plans that drive action
A strong customer focus with the ability to turn customer needs into practical business solutions
Excellent stakeholder management and influencing skills
Experience working across multiple functions to deliver change and business improvements
Strong organisational skills with the ability to manage competing priorities
A proactive, delivery-focused mindset and a track record of making things happen
Confidence taking ownership and accountability for outcomes
Resilience and the ability to thrive in a fast-paced environment with high expectations
Experience within subscription, membership, insurance, financial services or other regulated consumer environments would be advantageous
For more than 128 years, we've been keeping drivers moving, and today we're trusted by over 15 million members. We're also trusted by our people, with a 4.5-star Glassdoor rating showing that the RAC is a place where support, ambition and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we'll support you as you develop your career.
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