Lead Specialist, Claims

Support the Team Leader to coach and develop the Home Claims team, ensuring consistent and fair claim outcomes.

Handle complex home claims, providing tailored support to members throughout the claims lifecycle.

Deliver high-quality service that balances empathy with operational performance.

Collaborate with builders, repairers, suppliers, and other stakeholders to ensure timely and cost-effective repairs.

Identify opportunities for process improvements to enhance both member experience and claims efficiency.

Support team performance by providing feedback, insights, and recommendations.

Demonstrated leadership experience within an operational environment.

Excellent communication skills with the ability to explain complex processes simply and clearly.

Empathy, resilience, and discretion when supporting members through stressful situations.

The ability to thrive in a high-volume, fast-paced claims environment.

Experience in insurance claims handling, ideally within home claims.

A strong understanding of the home repair industry (highly desirable).

Certificate IV in General Insurance or equivalent (desirable).

A workplace culture where our people feel valued, respected and empowered

Work in flexible ways that meet work/life commitments and support wellbeing

Be part of a purpose led organisation that gives back to the WA community

An environment that values ongoing career development

Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance

Opportunities for community engagement and corporate volunteering

Apply online – send us your CV showcasing what you can bring to the team.