Project Manager

WHAT YOU WILL BE DOING: • Lead and manage the delivery of new and existing partner initiatives by using a blend of project management best-practices (processes and tools) and personal experience. • Define project scopes and objectives, involving stakeholders to ensure feasibility • Develop detailed project timelines and milestones, tracking progress and adjusting as necessary • Provide leadership and hands on project management expertise to ensure the successful delivery of the portfolio products to our partners (typically 2 – 5 concurrent projects) in a SaaS based environment. • Collaborate closely with project Build teams, internal stakeholders, and external stakeholders on a technical and non-technical basis to deliver high-value projects.. • Demonstrate expertise in both the art and science of project management across several areas including: governance, scope, requirements gathering,risk, quality, issue management, timeline management, communication and stakeholder management. • Regularly provide project status updates to both External & Internal Stakeholders and management - producing several project management related business analysis including status reports, issue and risk logs, meeting agendas and meeting minutes. • Demonstrating excellent decision-making skills around scope, timelines, and resources. • Ensure all projects meet quality standards, adhering to established best practices and guidelines

YOU ARE SOMEONE WITH: • 3+ years software implementation project management experience preferably in the software/ecommerce industry. • 3+ years of client facing experience in a technical environment with the ability to translate tech talk into business speak. • Proven leadership skills with the ability to execute well under pressure. • Experience working in a complex, multi-project environment with a number of clients is critical in order to be successful in this role. • Comfortable communicating at all levels of the organization including business executives and technical experts. • Strong presentation, meeting facilitation, and verbal and written communication skills. • Possessing a technical background is an asset. Our Project Managers interface heavily with internal and partner engineers and it helps to understand their language (ie. HTML, CSS, React, JavaScript, API Configuration). • Experience in the travel industry is an asset. • Experience working with airline Passenger Software Systems, such as Amadeus, Sabre, SITA is, as well as Payment Service Providers, such as Adyen, Nuvei, Worldpay, are assets. • Project Management Professional (PMP) accreditation is an asset. • Knowledge of productivity tools including Salesforce, JIRA and Splunk. • Ability and willingness to travel both domestically and overseas as needed to meet with partners.

WHAT YOU’LL LOVE ABOUT US: 📅 Flexible Vacation/PTO 🥗 Team Events 💻 Commuter Credit

OUR PROCESS: Plusgrade is an equal opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request we will provide accommodation for applicants with disabilities.

We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed from our Talent Team and the successful candidate(s) will go through the following recruitment process:

• Recruiter Phone Interview • Hiring Manager Interview • Team Interview

All your information will be kept confidential.