Project Manager - Life Sciences (Onboarding/Implementation)

PatSnap is a global, pre-IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle, using domain-specific AI to accelerate the creation of market-ready products. With over 12,000 customers worldwide, including some of the biggest names in innovation, Patsnap is at the forefront of technological advancement. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead.

We have a vibrant and diverse team with offices in Singapore, Toronto, London, Shanghai and remote teams based in US. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.

Lead customer onboarding and enablement projects from discovery through to successful delivery

Create and maintain clear project plans, timelines, milestones, and success measures

Coordinate customer stakeholders and internal teams to keep projects aligned and on track

Identify project risks, dependencies, or barriers to adoption and take proactive steps to address them

Deliver engaging product training, workshops, and best-practice sessions

Run webinars and develop scalable enablement programmes for customer teams

Build a strong understanding of each customer’s scientific workflows, objectives, and use cases

Monitor product adoption and engagement, identifying where additional support may be needed

Lead regular project updates and reviews, communicating progress clearly to stakeholders

Capture customer feedback and share relevant insights with our Product, Customer Success, and Commercial teams

Identify opportunities where additional Patsnap products or services could support the customer’s goals

Develop deep expertise in Patsnap’s life sciences solutions and the wider scientific and innovation intelligence market

Continuously improve our onboarding, project delivery, and customer enablement approaches

You have customer/client facing experience and are excellent at presenting.

You hold a university degree in a life sciences or related scientific discipline, such as biology, biochemistry, biotechnology, pharmacology, chemistry, or biomedical sciences

You are comfortable engaging with scientific and non-scientific stakeholders and can translate complex information into clear, practical guidance

You have strong project management skills and can confidently manage timelines, priorities, risks, and multiple stakeholders

You are an engaging communicator who is comfortable leading workshops, training sessions, and presentations

You take ownership of your work and follow projects through to completion

You are highly organized, detail-oriented, and able to manage several customer projects at once

You learn new products and technical concepts quickly and enjoy developing deep subject-matter expertise

You are confident working both independently and collaboratively across teams

You are comfortable with technology and genuinely interested in how AI can support scientific research and innovation

You take a solutions-focused approach and look for better ways to overcome challenges

You are based within commuting distance of our Toronto office and are comfortable working in a hybrid environment

Nice to have: You have experience managing customer-facing projects within life sciences, scientific software, SaaS, consulting, customer success, implementation, or a related environment

Nice to have: Experience with AI or agentic AI, intellectual property, scientific research, drug discovery, or R&D workflows