Project Manager - ITSM
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Key skills for this role
About the Role
Virtusa is looking for a Project Manager with ITSM and ITIL experience to manage projects in Dubai. The role involves implementing ITSM tools like Jira or ServiceNow, incident lifecycle management, and stakeholder governance.
Key Skills for This Role
Responsibilities
- Implement ITSM and ITIL frameworks
- Implement ITSM tools such as Jira or ServiceNow
- Manage incident lifecycle and problem management processes
- Plan projects and manage risks and issues
- Manage stakeholders and ensure governance
Requirements
- Experience in implementation of ITSM, ITIL frameworks
- Experience in implementation of tool Jira or ServiceNow or equivalent ITMS tools
- Deep understanding of Incident Lifecycle Management and Problem Management
- Experience in project planning
- Experience in risk and issue management
- Experience in stakeholder management and governance
Full Job Posting
Requirements
- Experience in Implementation of ITSM, ITIL frameworks
- Experience in Implementation of tool Jira or ServiceNow or equivalent ITMS tools
- Deep understanding of the Incident Lifecycle Management, Problem Management
- Project planning
- Risk and Issue Management
- Stakeholder management and Governance
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