Project Manager.Injaz-TECH-Channels.MIT
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Key skills for this role
About the Role
Mashreq is seeking a Project Manager to own the end-to-end ATM estate across UAE and IBG. The role involves ensuring availability, uptime, and performance of ATM/CDM/ITM/Kiosk ecosystems, leading 24x7 monitoring and incident command, managing vendor and SLA governance, and driving continuous improvement and automation.
Key Skills for This Role
Responsibilities
- Own availability, uptime, and performance of ATM/CDM/ITM/Kiosk ecosystem across UAE & IBG
- Lead centralized monitoring of ATM estate and act as incident commander for P1/P2 outages
- Manage vendor performance, SLA adherence, and commercial reviews
- Govern ATM related deployments, change risk assessment, and rollback strategies
- Drive automation of monitoring, incident detection, and predictive maintenance
Requirements
- Experience in ATM operations and ecosystem management
- Proven track record in incident command and vendor management
- Knowledge of SLA/KPI frameworks and audit compliance
Full Job Posting
Role Overview
- End to End ATM Estate Ownership: Own availability, uptime, and performance of ATM/CDM/ITM/Kiosk ecosystem across UAE & IBG.
- 24x7 Monitoring & Incident Command: Lead centralized monitoring and act as incident commander for P1/P2 outages.
- Vendor & SLA Governance: Own vendor performance, define and enforce SLA/KPI adherence.
- Change, Release & Deployment Control: Govern all ATM related deployments and ensure zero defect releases.
- Business Continuity, DR & Risk Management: Own ATM DR strategy and execution.
- Audit, Compliance & Governance: Ensure closure of audit findings and regulatory observations.
- Continuous Improvement & Automation: Drive automation of monitoring and predictive maintenance.
- Stakeholder & Business Alignment: Act as single point of ownership across business, technology, and vendors.
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