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Project Manager
ECRS
Boone, USA
Full-time
Mid
Hybrid
Discovered 1 weeks ago
Free
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The Project Manager is responsible for the project management services ECRS provides for Point-of-Sale rollouts to ensure that the customer implementation process runs efficiently and meets expectations. The Project Manager works as a liaison between the ECRS Sales, Deployment, Support, Services, Development, and Marketing departments and the customer. The Project Manager coordinates all installation-related activities for new and existing customers that require on-site and remote management including, but not limited to, database construction, credit card processing setup, register area preparation, and networking and power management.
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JOB SUMMARY
The Project Manager is responsible for the project management services ECRS provides for Point-of-Sale rollouts to ensure that the customer implementation process runs efficiently and meets expectations. The Project Manager works as a liaison between the ECRS Sales, Deployment, Support, Services, Development, and Marketing departments and the customer. The Project Manager coordinates all installation-related activities for new and existing customers that require on-site and remote management including, but not limited to, database construction, credit card processing setup, register area preparation, and networking and power management.
RESPONSIBILITIES
- Organize introductory meetings with the Sales Executive and customer to understand and review the project once a signed contract and deposit are received.
- Work with assigned customer accounts to determine goals and objectives.
- Create and assign project issues with clear goals and associated target dates for each implementation task. These issues must be monitored and updated on a regular basis providing pressure and/or information as needed.
- Create ECRS Support Desk issues as needed and monitor communication and updates until resolved during the installation process.
- Schedule and coordinate meetings with the customers on a regular basis. Each meeting will require an agenda outlining the topics to be discussed as well as detailed action steps captured during the meeting and communicated prior to ending the meeting.
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