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Network Technician
ECRS
Boone, USA
Full-time
Entry
Onsite
Discovered 1 weeks ago
WatchGuardFirewallsVPNWindowsLinuxIP Networking
Free
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Role Overview
The Network Technician is responsible for maintaining and supporting ECRS network infrastructure.
The technician will monitor and execute response plans for customer-facing infrastructure issues affecting the ECRS product suite.
The Network Technician serves as a subject matter resource for WatchGuard products and related networking technologies, providing both internal support and customer-facing consultation.
This position also plays a key role in network discovery, configuration, implementation support, and escalation management, ensuring consistent delivery of high-quality network services aligned with established policies and procedures.
Key Skills for This Role
WatchGuardFirewallsVPNWindowsLinuxIP Networking
Full Job Posting
Job Summary
The Network Technician is responsible for maintaining and supporting ECRS network infrastructure.
The technician will monitor and execute response plans for customer-facing infrastructure issues affecting the ECRS product suite.
The Network Technician serves as a subject matter resource for WatchGuard products and related networking technologies, providing both internal support and customer-facing consultation.
This position also plays a key role in network discovery, configuration, implementation support, and escalation management, ensuring consistent delivery of high-quality network services aligned with established policies and procedures.
Responsibilities
- Troubleshoot and resolve networking issues for ECRS staff and infrastructure.
- Support, configure, and troubleshoot all ECRS supported Watchguard offerings for customers including Firewalls, Access Points, VPNs, and other related WatchGuard services.
- Provide guidance toother departments with customer networking escalations.
- Perform network discovery and consultation for new and existing customers purchasing Watchguard equipment.
- Based on customer contracts, work with the customer post-sale to gather information about their existing network, build configuration files for the WatchGuard equipment being shipped out, and assist with the installation as needed.
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