Customer Service Representative

QUALIFICATIONS

• Associate’s Degree in Business Administration or related field.
• At least 1 year of customer service or sales experience (for example: call center, retail, insurance, upselling, etc.) using multiple sales techniques.
• Solid understanding of computer basics (Microsoft Office Suite, Operating Systems, CRMs, and the Internet). Experience using an Enterprise Resource Planning (ERP) system is a plus.
• Ability to quickly gather and retain knowledge of the ECRS Product offerings.
• Ability to prioritize and multitask in a fast-paced and high-pressure environment.
• Possess a high level of business professionalism with exceptional attention to detail.
• Friendly demeanor with ability to understand and empathize with customers' business needs.
• Act as a team player and foster collaboration.
• Proven oral and written communication skills.
• Logical problem-solving skills.
• ALL APPLICANTS MUST BE AUTHORIZED TO WORK IN THE UNITED STATES.
• ABOUT ECRS:
• ECRS is a fast-paced, progressive technology company with a wide range of opportunities for quality-oriented, career-minded individuals. Geographically situated in the heart of the Blue Ridge Mountains, ECRS offers the unique opportunity high-tech career in a resort college town setting. The ECRS family is made up of energetic, outgoing professionals who love what they do for a living. They are courteous, knowledgeable people who strive for excellence in everything they do. ECRS employees work together in dynamic teams to create, sell, install, and support our best-in-class retail automation solutions.
• We believe that acceptance of diversity is a key reason as to why we're successful. All qualified applicants who can demonstrate integrity and competence will receive consideration for employment and advancement without regard to race, color, religion, gender, sexual orientation, disability, age, political affiliation, or national origin.