Project Advisor

Job description

Job requirements

• Proficient in Microsoft Excel and Word, with experience using CRM systems desirable
• Previous customer service experience in a fast-paced environment
• Excellent telephone manner and communication skills
• Strong organisational skills with attention to detail

Job responsibilities

• Client Relationship Management - Act as a key point of contact for customers throughout their Solar PV and Battery Storage installation journey. Provide regular project updates, manage expectations, address queries, and deliver an outstanding customer experience.
• Project Coordination & Communication - Liaise with clients, contractors, installers, scaffolders, and internal departments to ensure projects progress smoothly, timelines are met, and all stakeholders remain informed.
• Project Documentation & Reporting - Maintain accurate project records, including progress updates, change requests, and installation documentation. Prepare reports and update relevant systems to support invoicing and project tracking.
• Operational Support -Review active projects, monitor progress, and assist in resolving issues to ensure installations are delivered efficiently, safely, and to a high standard.
• Continuous Improvement -Identify opportunities to enhance processes, improve customer satisfaction, and implement best practices that increase efficiency and project success.
• Industry & Product Knowledge -Stay up to date with renewable energy industry developments, Solar PV and Battery Storage technologies, and relevant regulations to support high-quality project delivery.

Job benefits

• Employee Assistance Programme (EAP) – Confidential support for your wellbeing, including counselling and financial advice.
• MetLife GP24 – Medical support anytime, anywhere
• Exclusive Discount Platform (PowerPerks)– Save on retail, travel, entertainment, and more.
• Cycle to Work Scheme – Stay fit and reduce your carbon footprint while saving on a new bike.
• Learning Management System (LMS) – Access tools and training to support your career progression and personal development.
• Apprenticeship Programmes – Open to all employees looking to upskill or retrain, with tailored pathways to support your long-term development.
• Pension Salary Exchange Pension scheme– Investing in your future with a solid retirement plan Helping you save efficiently for the future.
• Daintree Wealth Management (1-2-1 Financial Guidance) - Support with budgeting, saving, pensions, investments, and long-term planning
• Enhanced Maternity Leave – Supporting you and your family through life’s important moments.
• Free Eye Tests – Keeping your vision and health in focus.
• Private Health Care – Option to have access to comprehensive health coverage for peace of mind (at the employees own expense)