Program Supervisor

The Program Supervisor oversees the daily operations of housing and supportive service programs, including Housing-Related Social Needs (HRSN), tenancy supports, housing case management, and related care coordination services.

This position provides direct supervision to frontline staff, supports program compliance, and ensures high-quality service delivery for participants.

The Program Supervisor works closely with leadership, administrative staff, Coordinated Care Organizations (CCOs), and community partners to support program performance, documentation quality, billing readiness, and continuous improvement.

The ideal candidate is a collaborative leader who thrives in dynamic environments and is committed to supporting individuals experiencing housing instability through trauma-informed and housing-first practices.

• Provides supervision, coaching, and support to frontline staff delivering housing and supportive services.
• Ensures compliance with program requirements, documentation standards, and organizational policies.
• Supports quality service delivery, participant outcomes, and ongoing program development.

• Supervise and support case managers, billing specialists, and other program staff.
• Provide coaching, performance feedback, training, and professional development opportunities.
• Monitor staff workloads, service delivery, and participant outcomes.
• Ensure staff documentation is accurate, timely, and compliant with program and funding requirements.
• Collaborate with administrative staff to support quality assurance processes and billing readiness.
• Support compliance with Medicaid, HRSN, and other program requirements as applicable.
• Develop and implement workflows, procedures, and operational practices that support efficient service delivery.
• Monitor program performance and identify opportunities for improvement.
• Support data collection, reporting, audits, and monitoring activities.