Program Success Manager

• Own overall cohort health, ensuring students are progressing week over week
• Surface risks and wins early to internal teams and partners
• Support a high-quality student experience that drives client satisfaction
• Collaborate with internal teams (mentors, support, learning, etc.) to resolve issues and support students

• Use student interactions and data to identify trends and at-risk students
• Share clear, actionable insights with internal teams
• Contribute to improving how we support students through feedback and ideas
• Leverage tools and AI to work more efficiently and consistently

• Calling and messaging students to check in, motivate, and re-engage
• Following up with students who need extra support or accountability
• Reviewing student progress to identify who needs outreach
• Handling student questions or challenges in real time
• Participating in team syncs to share updates and flag risks

• HubSpot (student communication and tracking)
• Slack (team communication)
• Google Workspace (notes and light tracking)
• AI tools (to support communication and efficiency)

This Role Might Be for You If You:

• Have 5+ years in advising, customer success, coaching, or consultative sales
• Genuinely enjoy talking to people and building relationships throughout the day
• Bring strong emotional intelligence and lead with empathy
• Are proactive, action-oriented, and follow through consistently
• Can manage a high volume of conversations and priorities
• Are comfortable having direct, supportive conversations that drive action
• Are energized by helping others stay motivated and succeed

• Students are consistently engaged, supported, and making progress
• At-risk students are identified early and re-engaged quickly
• High volume of meaningful student interactions every day
• Strong retention and completion outcomes across your caseload
• Students feel motivated, confident, and clear on what to do next

This is a unique opportunity to directly impact people’s lives every day.

You’ll play a hands-on role in helping students stay on track, overcome challenges, and reach their goals.

If you’re someone who thrives on connection, action, and making a real difference through daily interactions, you’ll find this role both meaningful and energizing.