Program Manager, Professional Services

Job Summary

Job Responsibilities

• Cost Management
• Effectively and proactively plan, create and manage program-level budgets.
• Accountable for accuracy of Empower cost and actuals based on the signed Statement of Work.
• Monitor, manage and if applicable, communicate all push, pull, split etc. activity and how it impacts the overall program financials
• Able to track project metrics, forecast future trends and manage change.
• Support monthly P&L reporting with account team and regional management.
• Accountable for Empower financial accuracy across all sub projects.
• Scope & schedule Management
• Review and understand the scope of all projects under the program.
• Ensure SOW reviews are performed for each project under the program.
• Adequate understanding of the contract process, lead times and responsibilities.
• Understand the implications of scope changes at the contract level, and impacts to the schedule and financials.
• Ensure that a full schedule is established, documented and maintained weekly by the PM team for each project in the program.
• Provide a plan on a page for the program and establish weekly project status and roll up program status reporting.
• Be able to communicate, at a leadership level, the state of the overall program performance based on schedule and scope performance.
• Communication Management
• Develop and execute an efficient internal and external strategy and plan for ensuring communication with all levels of management within the team.
• Define the criteria and processes for managing and communicating escalations.
• Ensure sub-project progress communication is aligned to approach, timing, and tool with the audience level.
• Ensure sub-project Project Managers are working effectively with respective Regional Management, Engineering Management, PMO Management, and Account Team to build strong working relationships built on trust and open communications.
• Risk Management
• Monitor and report on risks, issues and situations that are impeding program progress
• Take a proactive approach in addressing issues to avoid escalations
• Responsible for ensuring all sub project risks and issues are reported in Empower, managed to resolution or closed
• Responsible for including risk and issue status and escalation in regular governance reviews
• Stakeholder Management:
• Ensure that appropriate stakeholder analysis is done across projects and that all key stakeholder requirements are included in the program Communication Plan.
• Serve as program trusted advisor.
• Regularly monitor stakeholder feedback and adjust communication plan as needed.
• Demonstrates the highest-level of customer care and delight.
• Responsible for determining and coordinating the sharing of resources among their constituent projects to the overall benefit of the program.
• Leadership
• Responsible for development of a program strategy and plan and translate that to the delivering team.
• Communicate effectively to key stakeholders with regards to the health and progress of the program.
• Represent WWT's interest in a professional and effective manner - while still maintaining a trusted and respected relationship.
• Communicate and lead in a way that Inspires and directs the team to a common goal.
• Motivate and set reasonable and clear roles, responsibilities and objectives for the team to obtain the highest performance possible.
• Use a proactive approach to problem resolution and conflict, takes charge and makes decisions when needed.
• Bachelor’s Degree in Arts/Sciences (BA/BS) or Related Field. A combination of education, training and experience may be considered in lieu of a degree.
• A minimum of 5 years' progressive experience in a Program Manager position within a Professional Services and/or Managed Services environment
• Project Management Professional (PMP) certification through Project Management Institute (PMI)
• Knowledge, Skills, and Abilities
• Thoroughly understands the programmatic approach (including global) and possesses the ability to build program structure.
• Excellent understanding of financial processes with the ability to create pro forma, track project metrics, forecast future trends and manage change.
• Excellent understanding of the contract process with the ability to manage contract modifications, control the impact to a program, and take the lead for negotiations on contract scope, cost and schedule.
• Ability to work independently and aggressively track to project timelines.
• Strong communication skills (written, verbal, and presentation).
• Strong MS office skills (Excel, PowerPoint, Outlook, etc.).
• Proficiency in working with project management software, i.e.: MS Project.
• Must have strong presentation and relationship building skills.
• Travel Requirements - Up to 10% of the time. Domestic Travel only
• The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program
• Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits.
• We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!
• If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.
• World Wide Technology is an Equal Opportunity Employer.
• Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $117,600-147,000. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.
• If you have any questions or concerns about this posting, please email taposting@wwt.com .
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