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Program Manager
Vanscoy Rare Pharmacy
Pittsburgh, USA
Full-time
Senior · 5+ years experience
Hybrid
Discovered 1 weeks ago
Free
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Purpose
The Specialty Pharmacy Program Manager plays a pivotal role in managing the partnership between our organization and pharmaceutical manufacturers. They will serve as point of contact for client requests and communication. The Program Manager will also provide close coordination with assigned program team members to ensure efficient and correct processing of referrals. The role will require collaboration with internal teams to enhance program efficiencies, including review of program metrics and evaluation and proactively presenting opportunities for improvement to client. They are responsible for ensuring contract compliance, conducting quarterly business reviews, and overseeing a dedicated team to optimize operational efficiency and client satisfaction. The Program Manager will report to the Vice President of Business Development and Strategy.
Responsibilities
- Partnership Management:
- Act as the primary liaison between the organization and pharmaceutical manufacturers
- Ensure adherence to contractual agreements and service level agreements
- Develop and maintain strong relationships with key stakeholders at pharmaceutical companies
- Collaborate with cross-functional teams to address any partnership-related issues or concerns
- Proactively identify adjustments to workflows, processes and present to client for consideration
- Conduct scheduled collaborative meetings with client to communicate status of program initiatives, referral status, etc. including QBR’s
- Respond to inquiries from the client as questions arise including but not limited to program design, marketplace conditions, program business rules, trends, additional trainings needed, etc.
- Contract Compliance:
- Monitor and track contract performance metrics to ensure compliance
- Identify areas of improvement and implement corrective actions as necessary
- Analyze contract terms and conditions to mitigate risks and maximize benefits for both parties
- Oversight of contractual obligations and reporting for pharmaceutical manufacturers
- Quarterly Business Reviews:
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