Program Manager

Key Responsibilities:

• Own end-to-end delivery of customer requirements across every health system running our medical necessity products, from intake through to the customer actively using what was requested
• Track and drive the per-customer configuration work required to bring each new health system live and keep existing ones current
• Manage the day-to-day interaction between customers, the product team, and engineering: translate requests into clear, buildable work with real acceptance criteria
• Support sprint-level prioritization when customer requests compete
• Partner with the AI Transformation (AIT) team on rollout for each health system, and help make rollout a repeatable motion rather than a per-customer improvisation
• Feed patterns back into the roadmap: when three customers ask for the same thing, be the person who noticed

REQUIRED QUALIFICATIONS

• Bachelor's degree
• 2+ years of program management, project management, implementation, or delivery experience
• Demonstrated experience shipping a real product to a real customer: you were part of a team that carried something from early stage through to a customer using it in production and continuing to use it. School projects and internships do not count here
• Direct experience coordinating work with an engineering team — writing up requirements, managing a backlog, driving delivery against a sprint cadence
• Deep comfort with Jira as your primary working tool
• Excellent written and verbal communication; able to hold a thread across multiple customers and internal teams at once
• Genuine appetite to learn the healthcare and utilization review domain from scratch

IDEAL EXPERIENCE

DESIRABLE SKILLS

• Execution Bias: You would rather close ten things than debate one. You default to making the list and working the list
• Detail Orientation: You catch the inconsistency, the missed configuration, the request that went quiet three weeks ago
• Ownership: Given an ambiguous customer request, you drive it to a decision rather than waiting for one
• Cross-Functional Judgment: You can sit between a customer, a product lead, and an engineer and make all three feel heard while still moving the work forward
• Prioritization Instinct: When two customers want incompatible things in the same sprint, you can frame the tradeoff clearly enough for someone to decide
• Learning Agility: You get to real fluency in a new clinical domain fast, and you ask good questions while you're getting there
• Product Curiosity: You want to understand why the product works the way it does, not just what ticket to file

Why Join Qualified Health?

Our Commitment to Diversity

Pay & Benefits

• The pay range for this role is between $110,000 - $140,000 , and will depend on your skills, qualifications, experience, and location. This role is also eligible for equity and benefits.
• Join our mission to revolutionize healthcare with AI. To apply, please send your resume through the application below.