Program Manager - IT Services & Software Delivery
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Key skills for this role
About the Role
Lead strategic customer engagements, oversee software delivery, manage risks, and mentor Project Managers in a collaborative environment with strong stakeholder communication.
Key Skills for This Role
Responsibilities
- Oversee end to end delivery across assigned programs, monitoring scope, schedule, budget, and quality against contractual commitments
- Maintain a consolidated program level RAID log and provide the PMO Head with clear view of risks and exposure
- Ensure delivery teams follow company methodology, stage gates, and change control processes
- Coordinate cross project resource allocation and resolve dependencies across teams
- Act as primary escalation point above Project Manager level and own steering committee level relationships
- Lead executive level reporting and presentations, communicating program health, risks, and decisions
- Support review of contract renewals, amendments, change requests, and commercial terms before client commitments
- Partner with Sales, Presales, and Finance to ensure scope, SLAs, and pricing are properly structured
- Coach and support Project Managers, remove blockers, and grow team capability
- Drive adoption of SDLC and CI/CD best practices across delivery workstreams
Requirements
- Bachelor's degree in Engineering, Computer Science, Information Systems, or related field
- 15+ years of overall professional experience in IT services, software delivery, or technology consulting
- 8+ years in a project or program management capacity with delivery accountability
- Experience managing multiple concurrent software delivery projects in enterprise environments
- Working knowledge of SDLC methodologies (Agile, Scrum, Waterfall)
- Strong stakeholder management and executive communication in Arabic and English
- PMP or equivalent project management certification preferred
Full Job Posting
About the Role
- We are looking for an experienced Program Manager to lead strategic customer engagements across our software delivery portfolio.
- The role sits at the intersection of delivery governance, client relationship management, and commercial oversight.
- The Program Manager will lead multiple concurrent projects, mentor a team of Project Managers, and act as a trusted partner to enterprise clients, particularly within telecom and government sectors in KSA.
Key Responsibilities
- Program Governance & Delivery: Oversee end to end delivery across assigned programs, monitoring scope, schedule, budget, and quality against contractual commitments.
- Maintain a consolidated program level RAID log and provide the PMO Head with a clear view of risks and exposure.
- Ensure delivery teams follow the company's methodology, stage gates, and change control processes.
- Coordinate cross project resource allocation and resolve dependencies across teams.
- Client & Stakeholder Management: Act as the primary escalation point above the Project Manager level and own steering committee level relationships.
- Ensure a consistent engagement narrative across projects within the same customer account.
- Lead executive level reporting and presentations, communicating program health, risks, and decisions with clarity.
- Commercial Oversight: Support the review of contract renewals, amendments, change requests, and commercial terms before client commitments.
- Partner with Sales, Presales, and Finance to ensure scope, SLAs, and pricing are properly structured.
- Highlight commercial exposure and support mitigation planning.
- Team Leadership & PMO Contribution: Coach and support Project Managers, remove blockers, and grow team capability.
- Drive adoption of SDLC and CI/CD best practices across delivery workstreams.
Qualifications & Requirements
- Education: Bachelor's degree in Engineering, Computer Science, Information Systems, or a related field, or equivalent professional experience.
- Experience: 15+ years of overall professional experience in IT services, software delivery, or technology consulting.
- 8+ years in a project or program management capacity with delivery accountability.
- Experience managing multiple concurrent software delivery projects in enterprise environments.
- Preference for candidates with prior experience working with or delivering into stc or similar large telecom/government accounts in KSA.
- Technical Knowledge: Working knowledge of SDLC methodologies Agile, Scrum, and Waterfall.
- General understanding of CI/CD and DevOps practices.
- Exposure to enterprise platforms such as CRM, ERP, integration/middleware, mobile, or digital experience solutions.
- Comfort with RAID management and governance reporting.
- Certifications (Preferred, Not Mandatory): PMP or equivalent project management certification is preferred.
- PgMP, PRINCE2, SAFe, or CSM are a plus.
- Skills & Competencies: Strong stakeholder management and executive communication in Arabic and English.
Why Join Us
- Lead flagship engagements with top tier KSA telecom, government, and enterprise clients.
- Collaborative PMO culture built on governance discipline and delivery excellence.
- Clear growth path into senior PMO and portfolio leadership roles.
Additional Information
- Reports To: Head of PMO
- Function: Program & Delivery Management
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