Customer Success Officer
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Key skills for this role
About the Role
Own the customer relationship & Accounts assigned end-to-end - acting as the single point of contact between clients and internal teams to ensure fast issue resolution, transpar.
Key Skills for This Role
Responsibilities
- Own assigned client relationships; drive satisfaction, retention, and trust through proactive engagement.
- Act as the escalation bridge between customers and internal teams (Ops, HR, Finance, Technical) for seamless delivery.
- Manage queries, incidents, and escalations within agreed SLAs; maintain full visibility via trackers and dashboards.
- Deliver MIS reports, service analytics, and management presentations that surface trends, risks, and improvement areas.
- Manage stakeholder expectations through clear communication, negotiation, and solution first discussions.
- Juggle multiple priorities in a fast paced environment while ensuring compliance with internal SLAs and standards.
- Drive process improvements that enhance customer experience and operational efficiency.
Requirements
- Own customer relationship and accounts end to end
- Act as escalation bridge between customers and internal teams
- Manage queries, incidents, and escalations within SLAs
- Deliver MIS reports and management presentations
- Manage stakeholder expectations through clear communication
- Juggle multiple priorities in a fast paced environment
- Drive process improvements for customer experience
Full Job Posting
Overview
- Own the customer relationship & Accounts assigned end to end acting as the single point of contact between clients and internal teams to ensure fast issue resolution, transparent reporting, and long term account health.
Responsibilities
- Own assigned client relationships; drive satisfaction, retention, and trust through proactive engagement.
- Act as the escalation bridge between customers and internal teams (Ops, HR, Finance, Technical) for seamless delivery.
- Manage queries, incidents, and escalations within agreed SLAs; maintain full visibility via trackers and dashboards.
- Deliver MIS reports, service analytics, and management presentations that surface trends, risks, and improvement areas.
- Manage stakeholder expectations through clear communication, negotiation, and solution first discussions.
- Juggle multiple priorities in a fast paced environment while ensuring compliance with internal SLAs and standards.
- Drive process improvements that enhance customer experience and operational efficiency.
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