Program Manager - Dubai
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Key skills for this role
About the Role
GitLab is seeking a Program Manager to oversee and manage customer programs and a portfolio of projects within the Professional Services organization. The role involves leading delivery of multi-workstream engagements, building relationships with customer stakeholders, and defining program strategy.
Key Skills for This Role
Responsibilities
- Lead delivery of multi workstream professional services engagements with some of the largest and most strategic customers
- Build strong relationships with key customer stakeholders including executive leaders
- Develop a delivery methodology that leverages agile and project management best practices
- Build and continuously communicate Program Roadmap, dependencies, and deliverables
- Manage stakeholder expectations to gain approval on project milestones
- Define program strategy including justification, benefits, scope, timeline, resources, and stakeholders
- Create a program level RACI chart
- Define Program Success Criteria
- Create Program Level WBS for all projects
- Create Communication plans between projects with Stakeholders
- Define Program Escalation Path
- Work closely with Engagement Managers to define workstreams when scoping larger customer programs
Requirements
- Proficiency with forecasting and reporting metrics
- Ability to lead Project Management Program Level meetings
- Ability to formulate, organize, monitor, and manage inter connected projects
- Ability to manage budgets and timelines for long term projects
- Develop long term plans in collaboration with customers
- Ability to partner with Engagement Managers and Architects to develop long term plans
- GitLab Project Management Certified within 2 months of the role
Full Job Posting
About GitLab
- GitLab is the intelligent orchestration platform for DevSecOps.
- More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab.
Role summary
- A highly visible and customer facing position within the Professional Services organization.
- A Program Manager is responsible for overseeing and managing customer programs and a portfolio of projects.
- The Professional Services Program Manager reports to the Regional Delivery Manager.
Responsibilities
- Lead delivery of multi workstream professional services engagements with some of the largest and most strategic customers.
- Build strong relationships with key customer stakeholders including executive leaders, counterpart program/project managers, engineering, development, and security teams.
- Develop a delivery methodology that leverages agile and project management best practices.
- Build and continuously communicate Program Roadmap, dependencies, and deliverables.
- Manage stakeholder expectations to gain approval from stakeholders on project milestones.
- Define program strategy to include program justification, benefits, scope, timeline, resources, and stakeholders.
- Create a program level RACI chart.
- Define Program Success Criteria.
- Create Program Level WBS for all projects.
- Create Communication plans between projects with Stakeholders.
- Define Program Escalation Path.
- Work closely with Engagement Managers to define workstreams when scoping larger customer programs.
Requirements
- Proficiency with forecasting and reporting metrics.
- Ability to lead Project Management Program Level meetings.
- Ability to formulate, organize, monitor, and manage inter connected projects.
- Ability to manage budgets and timelines for long term projects.
- Develop long term plans in collaboration with customers.
- Ability to partner with Engagement Managers and Architects to develop long term plans.
- GitLab Project Management Certified within 2 months of the role.
How GitLab Supports Full Time Employees
- Benefits to support your health, finances, and well being.
- Flexible Paid Time Off.
- Team Member Resource Groups.
- Equity Compensation & Employee Stock Purchase Plan.
- Growth and Development Fund.
- Parental Leave.
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