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Program Manager

Daniels Health & Sharpsmart
Des Moines, USA
Full-time
Mid Level
Hybrid
USD 68113-79038 yearly
Discovered 1 weeks ago
Free

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  • Supporting the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability
  • Partnering with the Account Managers and Field Service to ensure service meets requirements
  • Becoming the customer’s advocate internally to ensure we are meeting our metrics to help them with their safety, sustainability, efficiency and compliance
  • You will be on site often doing the following:
  • Educating clinical staff on our products and services related to safety, sustainability, efficiency and compliance
  • Conducting routine audits related to our contract’s KPI’s
  • Consultative business reviews after analyzing their metrics and goals
  • On-going customer meetings to communicate best practices, business results and successes
  • Internally collaborating and teaching different teams including operations, sales, logistics and finance
  • Helping with any installs and implementations with new customers or any additions to current offerings
  • Experience managing accounts, strongly prefer them to be within healthcare
  • Strong relationship building skills
  • Customer service minded
  • Ability to work independently without direct supervision
  • Experience with CRM systems such as Salesforce.com

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