Program Instructor 3 - Arts

Major Job Responsibilities

• Program implementation with a focus on quality customer experiences:
• Ensure a safe and well-supervised learning environment is provided, while encouraging individuals to actively participate
• Work with the Supervisor, to develop structured programs that meet the needs of the participants
• Facilitate a lecture and or demonstration of an assigned topic at each class
• Ensure daily programming is adapted to all program participant needs
• Receive all parent/participant (as applicable based on programming) concerns and communicate concerns or incidents to supervisor
• Provide sufficient time for participants to work independently and provide one-on-one assistance when required
• Establish positive relationships and work cooperatively with staff and participants and provide clear communication
• Provide guidance and oversight of volunteers
• Establish positive relationships and clear communication channels with all staff and participants
• Maintain a safe and clean facility including proper usage and use of equipment. Proactively communicate program needs to facility operations staff and communicate any facility or equipment deficiencies to supervisor.
• Evaluate situations for potential risks and proactively take action to address such risks. Communicate any action or concerns to supervisor.
• Maintain communication with customer service desk to provide relevant program updates and to request support in the event of an emergency
• Maintain a high level of professionalism and handle sensitive situations with mature judgement.
• Provides suggestions to supervisor on ways to enhance the customer experience
• Comply with all health and safety practices as it relates to the work, standard operating guidelines and the Occupational Health and Safety Act
• Administrative Tasks:
• Develop and prepare a material list and lesson plans to meet the needs of the program and participants
• Modify lesson plans as necessary based on program participant needs
• Provide lesson plans, regular updates and feedback to immediate Supervisor
• Attend all mandatory staff functions: training, meetings and all allocated program times