Program Coordinator, AU Abroad

1.) Data and Reporting

Coordinate with campus partners—including the Career Center, SIS Abroad, and the Kogod Global Learning Office—to collect and consolidate comprehensive data on student participation in global experiences.

Analyze, synthesize, and distribute data related to the university’s Global Pledge, producing reports used by AU Abroad leadership and university administration to assess progress toward strategic goals.

Identify and present trends, gaps, and opportunities in student participation data to inform recruitment, access, and retention strategies.

Prepare and submit AU’s global mobility data for external reporting, including the Institute of International Education’s annual Open Doors report.

2.) Database and Website Management

Serve as the primary liaison between AU Abroad and the Terra Dotta vendor, managing system requests and enhancements that support the needs of AU Abroad and the Abroad at AU teams.

Maintain, update, and optimize AU Abroad websites and Terra Dotta content—including FAQs, application guidance, and instructional resources—to ensure accuracy, usability, accessibility, and alignment with recruitment goals.

Support campus partners whose staff use Terra Dotta by providing guidance, troubleshooting assistance, and documentation.

Coordinate with OIT and the vendor to support data synchronization between Terra Dotta and university record systems, including student account setup and maintenance.

Continuously assess and improve system use, applying Terra Dotta to new functions and projects; provide training and support to staff to promote consistent and effective use.

3.) Program Operations

Support daily operations for designated study abroad cycles or program areas, including updating application materials and pre‑ and post‑decision content in Terra Dotta.

Manage process‑based system tasks such as application material audits, form tracking, standard report generation, and data quality checks.

Assist with visa‑related administrative tasks, including preparing visa letters, coordinating batch submissions, and assembling standard materials in accordance with established guidelines.

Support academic processes related to global programs, including course registration preparation, add/drop tracking, transcript intake, and document verification.

Maintain internal tracking tools, shared documentation, and workflows to ensure timely, accurate information exchange across the office.

4.) Student Support and Engagement

Provide front‑line support to students exploring global opportunities by responding to inquiries related to program options, eligibility, timelines, and processes.

Offer general advising via email, drop‑ins, information sessions, and class visits; triage complex cases to Program Managers or Associate Directors as appropriate.

Represent AU Abroad at recruitment and retention events, including admissions, orientation, and campus engagement activities.

Proactively communicate with students to support application completion, pre‑departure readiness, and persistence in global programs.

Draft, schedule, and distribute high‑impact communications—such as promotional emails, reminder campaigns, event announcements, and onboarding materials—to encourage participation and timely engagement.

5.) Special Projects and Administrative Support

Provide administrative and operational support for AU Abroad initiatives, including front‑desk coverage during peak periods or staffing gaps.

Support student advising functions as needed.

Contribute to departmental and university‑wide projects that advance global engagement, student success, and strategic priorities.

Acquiring and Analyzing Information.

Prioritizing and Organizing.

Serving Customers.

Supporting Coworkers.

Displaying Creativity.

Full-time.

35 hours per week.

May occasionally require work on evenings and weekends.

Hybrid working will be offered. Current expectation is 3 days a week on campus, with 2 days per week working remotely. This may change depending on business needs.

This position is union eligible.

Bachelor's degree.

1 - 3 years of relevant experience.

2 - 4 years of relevant experience.

Previous experience with Terra Dotta and website maintenance are strongly preferred.

Previous experience with Excel Pivot charts or BI tools preferred.

Hiring offers for this position are contingent on successful completion of a background check.

Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.

Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

American University is an E-Verify employer.

American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.

For more information or assistance with the American University careers site, email theworkline@american.edu .

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.