Graduate Admissions Coordinator

1.) Graduate Recruitment & Admissions Outreach

Serves as the initial and primary point of contact for prospective students interested in the School of Communication's graduate (on-campus and online) and doctoral programs, responding to inquiries via email, telephone, text messaging, virtual chat, and other communication channels. Provides timely, personalized, and high-touch guidance throughout the recruitment process. Serves as a representative for the School at virtual and in-person recruitment, yield, and outreach events. Supports management of the Graduate Programs shared inbox and phone line, ensuring prompt, high-quality customer service while fostering prospective student engagement and contributing to enrollment goals. Partners with the Director of Graduate Program Operations to craft recruitment strategy and identify markets to best advertise prospective students.

2.) Graduate Admissions & Enrollment Management

Supports the administration of graduate admissions and enrollment operations by partnering with the Assistant Director, Graduate Admissions Operations and Analytics to process application materials, ensuring accurate admissions and enrollment records within the university's CRM and related systems. Partner with the operations team to mark application files for completeness and accuracy, prepare admissions decisions and applicant communications, and manages post-admission enrollment communications. Crafts and distributes onboarding materials to facilitate a seamless transition from admission to matriculation. Coordinates the administration of graduate financial assistance, including graduate funding awards, donor-funded scholarships, fellowships, assistantships, and partner tuition discounts, ensuring accurate data entry, award processing, and communication with students. Processes fellowship applications and supports scholarship tracking and reporting. Partners with campus stakeholders, including International Student & Scholar Services (ISSS), to facilitate the I-20 documentation process for international students and monitor visa-related milestones. Contributes to the continuous improvement of admissions and enrollment processes, data integrity, and operational workflows.

3.) Recruitment, Yield & Student Engagement Events

Collaborates with the Graduate Academic Services team and the Marketing & Communications team to support the planning and execution of recruitment, admissions, yield, and student engagement events. Assists with event logistics, communications, and targeted outreach to prospective students through email and phone campaigns to increase participation and strengthen enrollment outcomes.

4.) Strategic & Administrative Support

Performs additional duties and special projects as assigned in support of the strategic goals of the School of Communication. Contributes to cross-functional initiatives that enhance graduate recruitment, admissions operations, enrollment management, student success, and continuous process improvement.