Program Assistant - HUB

Key Responsibilities

Respond to telephone, electronic, and in-person inquiries, or redirect them to the appropriate team member.

Provide administrative support to Financial Administrators in day-to-day operations, including but not limited to data entry, documentation and case note recording, correspondence management, scheduling and confirming appointments, coordinating fund distribution, and distributing transit passes.

Provide general information about the Financial Management Hub Program and its services to team members, persons served, and the general public.

Respond to general phone and in-person inquiries in a professional, courteous, and client-centered manner.

Operate and maintain a multi-line telephone and voicemail system, including programming features, setting up new mailboxes, and providing basic technical support to staff.

Receive, sort, and distribute incoming mail and deliveries, and coordinate outgoing mail.

Maintain inventory of office supplies, place orders as required, and arrange servicing of office equipment.

Organize, sort, and file documentation in accordance with established filing systems in a timely and accurate manner.

Send and receive email communications with partner agencies and creditors.

Qualifications

Education

Diploma in Business Administration, Information Processing or related discipline

Certification

Standard First Aid and CPR.

De-Escalation

Crisis Intervention

Experience

1+ years of experience with administrative support and information processing is required.

Knowledge of office equipment and computer software programs i.e., MS Word; MS Excel and MS Outlook

Understanding of complex barriers that affect people living on a low-income is an asset.

Knowledge and use of Database software is an asset.

Knowledge and experience with community programs and resources related to financial literacy is an asset.

Compensation and Benefits

Competitive Salary: $46,800.00

3 weeks vacation + 10 paid sick days

Robust Benefits Package

Employee Family Assistance Program (EFAP)

Health Spending Account (HSA)

RRSP Matching

Professional Development Opportunities

At e4c diversity is our strength. We embrace diversity and offer equal opportunities to all qualified applicants. We welcome your application regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith.

Prior to successful employment with e4c, applicants are required to submit a Police Information Check with Vulnerable Sector Check and Intervention Record Check.