Professional Services Manager - fluent Arabic and English
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Key skills for this role
About the Role
SailPoint seeks a Professional Services Manager to lead service delivery for identity security solutions in the Gulf region. The role involves managing customer engagements, scoping projects, overseeing team performance, and driving revenue growth.
Key Skills for This Role
Responsibilities
- Ensure services are provided, implemented correctly, and billed in a timely and accurate manner
- Partner cross functionally during the sales process, own services portions of deals including presentations, RFP responses, and proposal/SOW generation
- Interact with sales reps and sales leadership during pre sales and post sales phases
- Serve as senior point of contact for client escalations
- Oversee financials of team's projects with focus on profitability and productivity
- Work with Resource Management Office to mediate and prioritize staff resources
- Provide project management duties for customer engagements as needed
- Provide strategic updates on client performance to senior management
- Work closely with Customer Success Managers to establish and maintain customer satisfaction
- Identify new opportunities for expanding SailPoint solutions and services footprint
- Manage team including staffing decisions, utilization management, performance reviews, and career development
- Coach Engagement Managers and project team members on performance and development
Requirements
- 7+ years of professional experience at a software, SaaS, or consulting company
- 3+ years of project management experience
- 2+ years of people management experience
- Exceptional mentorship and leadership skills
- Experience with project management duties (planning, budget, scope, schedule, risk management)
- Exceptional communication skills and extensive experience working with clients and partners
- Outstanding organizational and multi tasking abilities
- Extensive experience working with Sales to scope services projects for enterprise software
- Bachelor's degree or equivalent work experience
- Fluent in Arabic and English
Full Job Posting
Why SailPoint?
- SailPoint empowers large organizations by putting identity at the center of security and IT.
- The company has 2,000+ customers including global financial institutions, government entities, and pharmaceutical organizations.
Who You Are
- Self directed, highly motivated, experienced leader that thrives when overseeing and building a services organization.
- Significant experience building and maintaining professional relationships, comfortable communicating at all organizational levels.
- Exceptional leadership, communication, organizational, and problem solving abilities.
- Exceptional multitasker able to meet deadlines, gauge risks, and resolve unexpected issues.
What You'll Do
- Within first month: shadow projects and sales efforts, begin taking accountability for client experience.
- Within three months: responsible for engagement scoping, client communication, internal team management, escalation support, and service delivery.
- Within first year: oversee team managing full scope of customer engagements, act as trusted advisor.
Responsibilities
- Ensure services are provided, implemented correctly, and billed in a timely and accurate manner.
- Partner cross functionally during sales process, own services portions of deals.
- Interact with sales reps and sales leadership during pre sales and post sales phases.
- Serve as senior point of contact for client escalations.
- Oversee financials of team's projects with focus on profitability and productivity.
- Work with Resource Management Office to mediate and prioritize staff resources.
- Provide project management duties for customer engagements as needed.
- Provide strategic updates on client performance to senior management.
- Work closely with Customer Success Managers to establish and maintain customer satisfaction.
- Identify new opportunities for expanding SailPoint solutions and services footprint.
- Manage team including staffing decisions, utilization management, performance reviews, and career development.
- Coach Engagement Managers and project team members on performance and development.
Requirements
- 7+ years of professional experience at a software, SaaS, or consulting company.
- 3+ years of project management experience.
- 2+ years of people management experience.
- Exceptional mentorship and leadership skills with passion for continuous improvement.
- Experience with project management duties (planning, budget, scope, schedule, stakeholder, risk management).
- Exceptional communication skills and extensive experience working with clients and partners.
- Outstanding organizational and multi tasking abilities.
- Extensive experience working with Sales to scope services projects for enterprise software.
- Bachelor's degree or equivalent work experience.
Travel
- This position requires up to 15% travel.
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