Professional Services Engineer

Job description

Duties and responsibilities

• Install, configure, customize, and troubleshoot VCP, Probase, Procashin, Prochequein, Protopas WEBEXT, Prorkl, Vynamic View, and Vynamic Security applications.
• Support proofs of concept, User Acceptance Testing, and EMV ADVT/MTIP certifications.
• Plan and manage projects for business solution implementation and conduct root-cause analysis on escalated issues.
• Prepare technical proposals and solution documentation and administer deployment and support tools.
• Resolve customer issues within SLA timelines and coordinate updates, patches, and resolutions with vendors.
• Guide and mentor junior engineers during project execution and troubleshooting.

Education and experience

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field.
• 3–4 years of experience in banking or BFSI technology.

Technical skills

• Strong understanding of banking applications, ATMs, and self-service terminals.
• Experience with software deployment, configuration, and maintenance.
• Familiarity with EMV, MTIP, ADVT, and banking technology compliance standards.
• Strong troubleshooting, analytical, and problem-solving abilities.

Professional competencies

• Effective verbal, written, and listening communication skills in English.
• Ability to learn new technologies, manage multiple priorities, and work proactively.
• Excellent teamwork and interpersonal skills.
• Compliance with CNS policies and procedures based on adopted ISO standards.