Professional Services Consultant

Identify accounts that need help with their administration, establish their managed-admin needs, and help bring customers back on track with their Litmos set up, workflows and processes.

Document value delivered to support the renewal/upsell conversation the CEM or AE ultimately owns

Maintain all documentation in Salesforce

Trial accounts reach a meaningful setup milestone well before expiration, and conversion rate improves against baseline

Implementation projects supported stay on schedule with clean go-live readiness

Technical consulting work (integrations, migrations, custom coding) meets the same quality bar as the existing one-time consultant team

A measurable share of at-risk accounts convert to a paid Managed Admin package at or ahead of renewal

Working proficiency in CSS and JavaScript for portal customization and branding work

Experience with API-based integrations and data migration projects

Comfortable scoping and configuring technical work with the same rigor as a senior consultant, not just executing a checklist

3–5 years in customer-facing SaaS support, implementation, onboarding, or renewals

Comfortable working from data signals (usage, engagement, trial activity) rather than only inbound requests

Familiarity with LMS administration; Litmos experience strongly preferred

Salesforce Planhat proficiency for logging project hours, gift tracking, and trial engagement

Understands scope boundaries across all four functions — this role executes and prepares, it does not own customer relationships or make commercial decisions