Production Support Engineer

· Support Equities investment staff who leverage a full stack of applications, including Trading, Position, PnL, Risk, Reporting, Research, and compliance systems.

· Enhance, support, and maintain the firm’s Equity front, middle and back-office systems.

· Work as a part of the global Production Engineering team

· Proactively engage with PMs, Traders, and Analysts to resolve issues and identify improvement opportunities.

· Deliver technical solutions to automate, streamline and integrate using Python, PowerShell & SQL.

· Document common support issues, trade flows and procedures on Confluence

· Employ AI based solutions to improve upon operational efficiency.

· Work with external vendors to resolve issues and deliver strategic enhancements.

· Provide escalation support for other regions, including evenings and weekends, on rotation.

· Face off to the business in-person 4+ days a week in NYC

· Proactively monitor and maintain the health, capacity, and performance of trading and business-critical systems, addressing bottlenecks and risks.

· Respond to and resolve production incidents, including troubleshooting, root cause analysis, escalation, and post-incident reviews to minimize downtime and drive continuous improvement.

· Able to operate in a fast-paced demanding environment, prioritize resolution of multiple simultaneous production requests/incidents.

· Self-motivated with a passion for system reliability and operational excellence

· An ambitious self-starter with a hunger to generate positive impact on system performance.