Product Trainer and Technical Writer

Roles & Responsibilities

• 1. Training Architecture & Delivery (60%)
• Curriculum Development: Design, build, and maintain comprehensive technical training frameworks, including syllabi, slide decks, hands-on lab exercises, assessments, and e-learning modules.
• Global Delivery: Deliver high-impact, engaging technical training sessions via multiple channels: face-to-face workshops, live webinars, and self-paced digital learning management systems (LMS).
• Customer Onboarding: Create targeted onboarding training for enterprise clients to accelerate product adoption and maximize customer lifetime value.
• Internal Enablement: Conduct product training sessions for internal teams (Sales, Customer Success, Engineering) to ensure organization-wide alignment on product capabilities and new feature releases.
• Field Training: Lead practical, hands-on technical training sessions, which may occasionally involve field testing or deploying navigation hardware in real-world environments (e.g., maritime or vehicle integrations).
• 2. Technical Writing & Documentation (40%)
• Documentation Authoring: Write, edit, and maintain high-quality technical documentation, including User Manuals, Quick Start Guides, API reference materials, and Hardware Integration Guides.
• Simplifying Complexity: Translate complex engineering schematics, algorithms, and technical jargon into clear, structured, and easily digestible text and visual guides.
• Release & Update Cycles: Partner closely with R&D and Product Management to proactively update documentation alongside software firmware updates and new hardware product lifecycles.
• Knowledge Base Management: Organize and optimize our online customer Help Center/Knowledge Base, ensuring articles are searchable, up-to-date, and intuitive.
• 3. Continuous Improvement & Stakeholder Feedback
• Feedback Loops: Actively collect post-training evaluations and analyze customer support tickets to identify gaps in user knowledge and documentation.
• Process Optimization: Continuously improve instructional design methodologies, formatting standards, and delivery tools.

Behavioural attributes for success

Key Measurables

Qualifications & Experience

• Experience: 6+ years of experience working as a Technical Trainer, Product Trainer, or Instructional Designer, with a heavy emphasis on writing your own documentation.
• Industry Background: Proven experience working within a deeply technical B2B industry (e.g., Robotics, Aerospace, Defense, Telecoms, Advanced Manufacturing, or Complex Software/SaaS).
• Instructional Design: Demonstrated experience creating end-to-end training pathways, utilizing modern LMS platforms, and developing multimedia training materials.
• Technical Literacy: Exceptional ability to read, interpret, and explain technical engineering concepts (e.g., basic networking protocols, hardware interfaces, APIs, serial communication).
• Tools: Mastery of modern technical writing documentation tools (e.g., MadCap Flare, Confluence, GitBook, Markdown, Adobe Creative Suite) and e-learning creation software.

Preferred Criteria