Product (Technical) Associate
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Key skills for this role
About the Role
Circles is looking for a hands-on Product (Technical) Associate to support the launch and expansion of a digital telco brand in MENA. The role serves as a technical interface between Circles' platform and telco partners, ensuring seamless integrations, resolving issues, and localizing product features.
Key Skills for This Role
Responsibilities
- Serve as the first point of contact for all technical matters with senior stakeholders from customer or partner organizations
- Participate in onboarding sessions with partner teams to ensure seamless API integration, system setup, and alignment of technical configurations
- Respond to technical inquiries and operational issues from partners; troubleshoot directly and escalate complex matters
- Monitor key platform KPIs; identify trends, deviations, or opportunities for improvement across SLAs, SLOs, and SLIs
- Manage and report against technical service levels agreed with partner organizations
- Participate in customer discussions and negotiations involving technical aspects
- Maintain accountability for technical project scope, budget, resource planning, and procurement activities
- Collaborate closely with internal stakeholders and external vendors to align technical activities with project schedules
- Engage with customers and partners to gather feedback, capture learnings, and develop internal best practices
- Support roadmap planning discussions and align with platform and DASS teams to prioritize localization of global features
Requirements
- 5+ years of experience in technical customer success, solutions engineering, or product integration roles within telecom, consumer SaaS, or digital platform environments
- Proven ability to manage technical stakeholder relationships and support the implementation of complex platform integrations
- Strong understanding of service level governance and performance reporting frameworks
- Familiarity with telco systems (i.e., BSS/OSS), network APIs, or experience working with customer experience orchestration platforms is an advantage
- Strong analytical mindset with working knowledge of SQL or dashboard tools
- Prior exposure to startup environments or experience within the MENA B2C telco or digital consumer sector is desirable
- Excellent communication and problem solving skills with a proactive and collaborative mindset
Full Job Posting
About Circles
- Circles is a global technology company reimagining the telco industry with its SaaS platform.
- Partners with leading telco operators including KDDI, Etisalat, AT&T, and Telkomsel.
- Operates Circles.Life, Circles Aspire, and Jetpac businesses.
What You’ll Be Responsible For
- Serve as the first point of contact for all technical matters with senior stakeholders.
- Participate in onboarding sessions with partner teams for API integration and system setup.
- Respond to technical inquiries and operational issues; troubleshoot and escalate.
- Monitor key platform KPIs and identify trends or opportunities for improvement.
- Manage and report against technical service levels agreed with partners.
- Participate in customer discussions and negotiations involving technical aspects.
- Maintain accountability for technical project scope, budget, resource planning, and procurement.
- Collaborate with internal stakeholders and external vendors to align technical activities.
- Engage with customers to gather feedback and develop best practices.
- Support roadmap planning and prioritization of global features.
What We’re Looking For
- 5+ years of experience in technical customer success, solutions engineering, or product integration in telecom, SaaS, or digital platforms.
- Proven ability to manage technical stakeholder relationships and complex integrations.
- Strong understanding of service level governance and performance reporting.
- Familiarity with telco systems (BSS/OSS), network APIs, or CX orchestration platforms is an advantage.
- Strong analytical mindset with working knowledge of SQL or dashboard tools.
- Prior exposure to startup environments or MENA B2C telco/digital consumer sector is desirable.
- Excellent communication and problem solving skills with a proactive mindset.
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