Operations Associate
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Key skills for this role
About the Role
Circles seeks an Operations Associate to manage logistics execution, order fulfillment, and partner performance for a digital telco brand in Abu Dhabi. The role involves overseeing 3PL partners, inventory, and process optimization.
Key Skills for This Role
Responsibilities
- Build and manage strong relationships with 3PL partners, enforcing clear SLAs and KPIs
- Conduct daily operational reviews, weekly check ins, and monthly/quarterly business reviews to evaluate performance
- Coordinate with BPO order management teams to ensure smooth, real time order processing
- Own end to end execution for SIM delivery and welcome pack fulfillment
- Maintain optimal inventory levels of SIMs, packaging, and marketing materials
- Partner with Finance to validate vendor invoices and track delivery related spend
- Monitor operational dashboards to identify bottlenecks and inefficiencies
- Resolve delivery and logistics issues with speed and ownership, using root cause analysis
- Act as the voice of the customer in ops processes, ensuring first time right delivery
Requirements
- 5+ years of experience in logistics, operations, or last mile fulfillment
- Demonstrated success managing third party logistics (3PL) partners and enforcing performance based SLAs
- Strong analytical mindset with proficiency in operational reporting
- Proven ability to drive cost optimization, process automation, or lean operations initiatives
- Customer obsessed mindset with ability to troubleshoot issues
- Excellent communication, coordination, and stakeholder management skills
- Experience in startups or digital first telcos in the MENA region is a plus
Full Job Posting
About The Role
- We are looking for a highly motivated and detail oriented Operations Associate to manage day to day logistics execution, ensure seamless order fulfillment, and deliver best in class operational service for our new digital telco brand in MENA.
- You will play a critical role in managing logistics and warehousing partner performance, streamlining and improving processes, and enhancing the overall customer experience across SIM card delivery and order lifecycle operations.
Partner & Fulfillment Management
- Build and manage strong relationships with 3PL partners (e.g., warehousing, procurement, last mile delivery), enforcing clear SLAs and KPIs to meet service standards.
- Conduct daily operational reviews, weekly check ins, and monthly/quarterly business reviews to evaluate performance and drive accountability.
Order Flow & Operational Execution
- Coordinate with BPO order management teams to ensure smooth, real time order processing and delivery visibility across our e commerce journey.
- Own end to end execution for SIM delivery and welcome pack fulfillment, ensuring accuracy, timeliness, and consistency.
Inventory & Cost Control
- Maintain optimal inventory levels of SIMs, packaging, and marketing materials while ensuring timely procurement and stock availability.
- Partner with Finance to validate vendor invoices, ensure cost accuracy, and track delivery related spend and efficiency metrics.
Process Optimization & CX Advocacy
- Monitor operational dashboards to identify bottlenecks and inefficiencies, then proactively execute on process improvement initiatives.
- Resolve delivery and logistics issues with speed and ownership, using root cause analysis to prevent recurrence.
- Act as the voice of the customer in ops processes, ensuring every step in the journey supports first time right delivery and service excellence.
What We’re Looking For
- 5+ years of experience in logistics, operations, or last mile fulfillment, preferably in fast paced e commerce, digital startups, or B2C telco environments.
- Demonstrated success managing third party logistics (3PL) partners and enforcing performance based SLAs.
- Strong analytical mindset with proficiency in operational reporting and the ability to extract insights from fulfillment or delivery data.
- Proven ability to drive cost optimization, process automation, or lean operations initiatives.
- Customer obsessed mindset with the ability to troubleshoot issues and escalate intelligently when needed.
- Excellent communication, coordination, and stakeholder management skills.
- Experience in startups or digital first telcos in the MENA region is a plus.
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