Product Support Technician

Konecranes

Dubai, UAE

Full Time

Mid

Hybrid

6 days ago

Technical TrainingTroubleshootingAssembly and CommissioningHeavy EquipmentMaterial HandlingCustomer Communication

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Technical TrainingTroubleshootingAssembly and Commissioning

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Job Description

Konecranes Lift Trucks is a business unit within Port Solutions, a global leader in container handling solutions.
We are looking for a Product Support Technician to join our local team in Dubai and strengthen technical capability across the Middle East & Africa region.
You will support dealers and customers by delivering technical training, ensuring high quality assembly and commissioning, and providing expert troubleshooting for Konecranes Lift Trucks and Liftace products.

Key Responsibilities

Develop the technical skills and product knowledge within the dealer network
Train and guide dealers on assembly and commissioning processes for Konecranes Lift Trucks and Liftace products
Perform assembly, commissioning, and inspections when required
Deliver classroom and hands on technical training for customers and dealers
Instruct end users’ operators and technicians on safety, functionality, operation, and maintenance
Provide troubleshooting support both on site and remotely (phone/email)
Supervise field activities to ensure compliance with safety, quality, and operational standards
Verify that products meet specifications and quality requirements
Identify and report non conformities and technical issues in a clear and standardized manner
Visit customers and dealers to provide technical advice and support product performance
Ensure correct interpretation and application of Konecranes Warranty Policy

Qualifications

Degree in Mechanical, Electrical, or related Engineering field
Experience in heavy equipment, material handling, or industrial machinery
Strong troubleshooting and diagnostic skills
Experience in technical training or field service is an advantage
Customer oriented mindset with strong communication skills
Willingness to travel across the MEA region

Work Set up

Hybrid work set up
Location: Dubai with regular travels to Middle East & Africa

What We Offer

Challenging and interesting position in a global and multicultural environment
Opportunities to grow along the position and the company
Flexible work environment tailored to your life situation
Performance based incentives, health insurance, end of service (EOSB)
Employee stock ownership program

How to Apply

Submit your application in English via the Apply link by 26.07.2026 at 23h 59.
Applications are reviewed on a rolling basis.
Relocation assistance is not available; only candidates currently located in the country with required work authorization will be considered.

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