Product Support Technician
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Key skills for this role
About the Role
Konecranes is looking for a Product Support Technician to join their Dubai team, supporting dealers and customers across the Middle East & Africa. The role involves delivering technical training, ensuring high-quality assembly and commissioning, and providing expert troubleshooting for lift trucks and Liftace products.
Key Skills for This Role
Responsibilities
- Develop technical skills and product knowledge within the dealer network
- Train and guide dealers on assembly and commissioning processes for Konecranes Lift Trucks and Liftace products
- Perform assembly, commissioning, and inspections when required
- Deliver classroom and hands on technical training for customers and dealers
- Provide troubleshooting support both on site and remotely
- Supervise field activities to ensure compliance with safety, quality, and operational standards
- Visit customers and dealers to provide technical advice and support product performance
Requirements
- Degree in Mechanical, Electrical, or related Engineering field
- Experience in heavy equipment, material handling, or industrial machinery
- Strong troubleshooting and diagnostic skills
- Customer oriented mindset with strong communication skills
- Willingness to travel across the MEA region
Full Job Posting
Company Overview
- Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries.
- Konecranes Lift Trucks is a business unit within the Port Solutions business area, providing a complete range of heavy duty lift trucks.
Key Responsibilities
- Develop the technical skills and product knowledge within the dealer network.
- Train and guide dealers on assembly and commissioning processes for Konecranes Lift Trucks and Liftace products.
- Perform assembly, commissioning, and inspections when required.
- Deliver classroom and hands on technical training for customers and dealers.
- Instruct end users’ operators and technicians on safety, functionality, operation, and maintenance.
- Provide troubleshooting support both on site and remotely (phone/email).
- Supervise field activities to ensure compliance with safety, quality, and operational standards.
- Verify that products meet specifications and quality requirements.
- Identify and report non conformities and technical issues in a clear and standardized manner.
- Visit customers and dealers to provide technical advice and support product performance.
- Ensure correct interpretation and application of Konecranes Warranty Policy.
Qualifications
- Degree in Mechanical, Electrical, or related Engineering field.
- Experience in heavy equipment, material handling, or industrial machinery.
- Strong troubleshooting and diagnostic skills.
- Experience in technical training or field service is an advantage.
- Customer oriented mindset with strong communication skills.
- Willingness to travel across the MEA region.
Work Set up
- Hybrid work set up.
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Product Support Technician
Dubai, UAE
Konecranes is seeking a Product Support Technician to join our team in Dubai. You will provide technical training, assembly support, and troubleshooting for lift trucks and port equipment across the Middle East & Africa